H10 Puerta de Alcalá 4* Sup

Property class: 4

Choose dates to view prices

Located close to El Retiro Park and National Prado Museum, H10 Puerta de Alcalá 4* Sup provides a poolside bar, a free daily manager's reception, and a rooftop terrace. The on-site international cuisine restaurant, Alcala Restaurant, serves breakfast. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
The current price is AED 637
AED 701 total
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Room

A modern hotel room with a large bed, a green bench, a wooden headboard, a nightstand, and a wall-mounted TV.

Classic Room

9.2 out of 10
Wonderful
(56 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for City Room, City View

A modern hotel room with two beds, a desk with two chairs, a TV, and framed artwork on the wall.

City Room, City View

9.4 out of 10
Exceptional
(46 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room

A modern hotel room with a large bed, a sofa, a flat-screen TV, and a wall-mounted lamp.

Superior Room

9.2 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Room, Terrace

A hotel room with a bed, a bedside table, a lamp, a framed picture, and a window with a city view at sunset.

Classic Room, Terrace

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 Twin Bed

View all photos for Essential Double

A hotel room with a large bed, a chair, a small table, and a window with curtains.

Essential Double

8.8 out of 10
Excellent
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Terrace, City View

A neatly arranged hotel room with a large bed, a desk with a lamp, and a wall-mounted TV.

Deluxe Room, Terrace, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Located in Salamanca, a neighborhood in Madrid, H10 Puerta de Alcalá 4* Sup is in a shopping district and near a metro station. Puerta de Alcalá and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Alcala, 66, Madrid, Madrid, 28009

What's nearby

  • A street with historic buildings, a prominent church with a golden dome, and a clear sky.
    Calle de Alcalá
    1 min walk - 0.0 km
  • A large glass conservatory with a pond in front.
    El Retiro Park
    2 min walk - 0.2 km
  • A modern plaza with a central monument, surrounded by contemporary buildings with glass facades.
    Paseo de la Castellana
    6 min walk - 0.6 km
  • A fountain with lions and a statue, surrounded by buildings and flags.
    Plaza de Cibeles
    14 min walk - 1.2 km
  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    19 min walk - 1.6 km

Getting around

  • Principe de Vergara Station
    2 min walk
  • Madrid Recoletos Station
    10 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    21 min drive

Restaurants

  • Maison Kayser
    2 min walk
  • Cafetería Restaurante Galatea
    2 min walk
  • La Terraza del Hotel Wellington
    3 min walk
  • Restaurante Cadaqués Madrid
    4 min walk
  • Hotaru
    3 min walk

About this property

H10 Puerta de Alcalá 4* Sup

  • Upscale hotel near El Retiro Park
  • Close to Puerta de Alcalá and Movistar Arena, H10 Puerta de Alcalá 4* Sup provides a poolside bar, a free daily manager's reception, and a rooftop terrace. The on-site international cuisine restaurant, Alcala Restaurant, serves breakfast. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Other perks include:
    • A seasonal outdoor pool
    • Buffet breakfast (surcharge), an electric car charging station, and a living plant wall
    • A computer station, multilingual staff, and a porter/bellhop
    • A front-desk safe, an elevator, and coffee/tea in the lobby
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All 138 individually furnished rooms include thoughtful touches such as pillow menus and air conditioning, as well as amenities like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Reusable coffee/tea filters and recycling
    • Bathrooms with rainfall showers or deep soaking bathtubs plus free toiletries and hair dryers
    • 42-inch flat-screen TVs with cable channels
    • Wardrobes/closets, heating, and daily housekeeping

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Biosphere. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does H10 Puerta de Alcalá 4* Sup have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–7:00 PM. The pool is closed seasonally each year from October 15 to May 16.

How much does it cost to stay at H10 Puerta de Alcalá 4* Sup?

As of 23 October 2026, prices found for a 1-night stay for 2 adults at H10 Puerta de Alcalá 4* Sup on 22 November 2026 start from AED 637, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is H10 Puerta de Alcalá 4* Sup pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at H10 Puerta de Alcalá 4* Sup?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at H10 Puerta de Alcalá 4* Sup?

Check-out is at noon.

Where is H10 Puerta de Alcalá 4* Sup located?

Located in Salamanca, this hotel is within a 5-minute walk of Calle de Alcalá and El Retiro Park. Paseo de la Castellana and Puerta de Alcalá are also within 10 minutes. Principe de Vergara Station is only a 2-minute walk and Retiro Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

H10 Puerta de Alcalá 4* Sup Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 757 out of 1001 reviews
Rating 8 - Good. 165 out of 1001 reviews
Rating 6 - Okay. 47 out of 1001 reviews
Rating 4 - Poor. 13 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and excellent location!!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Very well situated
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel with an amazing plunge pool on the roof. It’s essentially located and within walking distance of almost everything.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop pool and restaurant overlooking Retiro Park.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, helpful staff
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
I have been in Madrid more than 15 times ( I am from Puerto Rico) and this is the first time I stay in this area of the city and first time in this hotel. Good location at walking distance of Parque del Buen Retiro and near the Movistar Arena ( in case you are going to a concert , which was our case). It has a great rooftop with a nice view of Madrid. It is around 15 minutes walk to Gran Via. Most of the staff were nice, but they should be better trained on how to engaged a conversation when there is a simple situation or misunderstanding.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to check-in / out, and good amenities (especially the rooftop pool!). Light sleepers beware — very very thin walls. Could hear the elevator, cleaning cart, guests, etc.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience ! Good location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, staff excellent, roof top bar fantastic.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location and an amazing roof top bar
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay all around. Hotel is beautifully maintained. Rooftop is amazing for a drink or meal. Room was comfortable with many amenities. Rainfall shower was wonderful, bed was super comfortable, housekeeping was perfect, and in-room coffee service was great and replenished each day. Complementary cava, jamón, and cheese upon arrival and chocolates each night! Everything worked and was clean. Staff were friendly and responsive. Jorge at the front desk and María at the rooftop stood out. Location by the park was convenient and nights were quiet. Highly recommend this stay—would choose again in a heartbeat. For the price, it can’t be beat!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was lovely, location is great.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets in hallways could use regular vacuuming. Overhead shower head was broken so only the hand spray was working. Rooms were clean and bed was very comfortable. Unfortunately also could oddly hear all movement and doors squeeking loudly in room above starting early in morning, so sleep was shortened. Staff was friendly and helpful. Didn’t try any food while there to comment on to say. Was only there one night. Overall I’d say it’s a nice hotel, but it had some items it could address .
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, spotless rooms, and an outstanding hotel overall. The staff was exceptional, especially Eduardo at the reception desk. He welcomed us with warmth and professionalism, made us feel right at home, and was extremely knowledgeable about the area. He went above and beyond to help us find the information we needed, making our stay even more enjoyable. We truly appreciated his excellent service and highly recommend this hotel..
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, close to everything. The staff is always helpful, the rooms are well appointed, the rooftop is super cool and the food is good
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love H10 Alcalá, good size room, perfect AC in the room. Good location for me , 💯 for the staff. I will be back to this hotel..
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, so easy to walk to many places. Would definitely love to come back.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay. Excellent location next to the park. So helpful with any questions and very clean.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great part of Madrid, close to the Retiro, lots of restaurants and shops
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Location was great. Easy to walk to other historical places. Great, helpful staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Will book again. Patio and staff awesome!!!!
Hubby in Madrid at H10 having fun!!!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, friendly and helpful staff
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room and the terrace. Wish the pool was open later, I never got to use it. Staff are very helpful even though I’m terrible at Spanish! Thanks :)
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this hotel. The room was a good size for two travelers and the bathroom was a good size too. Our room was nice and quiet despite the hotel location being on a large street. We loved the city view too. We were able to have breakfast one of the days and there was a large selection of delicious food. We were able to eat and drink at the rooftop and that was very fun. The view was beautiful.
Stayed 3 nights in May 2026