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Hotel Arosa

2.0 star property
Travelers find a peaceful retreat at this upscale Madrid hotel after exploring nearby Puerta del Sol and Plaza Mayor attractions

Choose dates to view prices

Hotel Arosa offers a tranquil atmosphere in central Madrid, where guests can escape the city's energy. The property provides practical amenities including laundry facilities and a gym, while the helpful staff assists with tour arrangements and concierge services.

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Gym
  • Parking available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

Minibar, in-room safe, iron/ironing board, cribs/infant beds

Standard Double Room

  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room (Not refundable)

Minibar, in-room safe, iron/ironing board, cribs/infant beds

Standard Double Room (Not refundable)

  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (Japanese Style)

Double Room (Japanese Style) | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Double Room (Japanese Style)

  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Double Room (Plus)

Double Room (Plus) | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Double Room (Plus)

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room (Not refundable)

Minibar, in-room safe, iron/ironing board, cribs/infant beds

Single Room (Not refundable)

  • City view
  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room (Not refundable)

Standard Twin Room (Not refundable) | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Standard Twin Room (Not refundable)

  • City view
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Minibar, in-room safe, iron/ironing board, cribs/infant beds

Standard Twin Room, 2 Twin Beds

  • City view
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, 1 Twin Bed

Minibar, in-room safe, iron/ironing board, cribs/infant beds

Single Room, 1 Twin Bed

  • City view
  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Madrid Centro, a neighborhood in Madrid, is home to Hotel Arosa. National Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and travelers looking to shop may want to visit Gran Via and San Miguel Market. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Salud 21 Edificio Gran Via 29, Madrid, Madrid, 28013

What's nearby

  • Gran Via
    Gran Via
    1 min walk - 0.1 km
  • Plaza de Callao
    Plaza de Callao
    3 min walk - 0.3 km
  • Puerta del Sol
    Puerta del Sol
    5 min walk - 0.5 km
  • Plaza de España - Princesa
    Plaza de España - Princesa
    6 min walk - 0.6 km
  • Plaza Mayor
    Plaza Mayor
    10 min walk - 0.8 km

Getting around

  • Gran Via Station
    1 min walk
  • Madrid Recoletos Station
    17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    26 min drive

Restaurants

  • McDonald's
    1 min walk
  • El Jardín de Diana
    1 min walk
  • Starbucks
    1 min walk
  • Tapa Tapa
    2 min walk
  • Boyberry Madrid
    2 min walk

About this property

Hotel Arosa

  • Hotel near Gran Via
  • A short walk from Puerta del Sol and Plaza Mayor, Hotel Arosa provides laundry facilities, a gym, and more.
  • Other perks include:
    • Self parking (surcharge), an elevator, and a front-desk safe
    • Laundry services, tour/ticket assistance, and concierge services
  • Room features
  • All 116 rooms feature comforts such as fireplaces and air conditioning, as well as thoughtful touches like safes and minibars.
  • Other conveniences in all rooms include:
  • Rollaway/extra beds and daily housekeeping

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  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
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The price is AED 373
AED 410 total
includes taxes & fees
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Property amenities

Parking and transportation

  • Self parking on site (surcharge)

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

Room amenities

Bedroom

  • Crib
  • Rollaway/extra bed

Bathroom

  • Hair dryer

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Fireplace
  • Iron/ironing board
  • Safe

Policies

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

Children are welcome

Rollaway/extra beds are available

Cribs are available on request at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

How much is parking?

Self parking is available for a fee.

Where is Hotel Arosa located?

Located in Madrid Centro, this hotel is within a 10-minute walk of Gran Via, Puerta del Sol, and Plaza de España - Princesa. Plaza Mayor and San Miguel Market are also within 15 minutes. Gran Via Station is only a 2-minute walk and Callao Station is 3 minutes.

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Reviews

Hotel Arosa Reviews

7.6

Good

8.2

Cleanliness

9.2

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 202 out of 996 reviews
Rating 8 - Good. 455 out of 996 reviews
Rating 6 - Okay. 243 out of 996 reviews
Rating 4 - Poor. 74 out of 996 reviews
Rating 2 - Terrible. 22 out of 996 reviews

Reviews

Verified

6/10 Okay

Verified traveler

大通り裏の隠れ家

滞在期間中40度近い日々だったので、エアコンのきく部屋はありがたかったです。カードキーが作動しなくなりましたが、フロントに持って行って英語で事情を説明するとすぐに対応してくれました。
Stayed 4 nights in Jun 2017
Verified

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, right off Gran Via and close to the metro stops (but it was close to everything, so we ended up walking everywhere).
Stayed 3 nights in May 2017
Verified

6/10 Okay

tsuyoshi

Disliked: Staff & service

朝食は無料だけど・・・。

日曜の朝食のこと。７：３０オープンなのに従業員の遅刻か？レストランのオープンが遅れた。用意も適当で、コーヒーマシンは立ち上がらず飲めなかった。また、暖かい料理は冷えたまま。特にびっくりしたのがスクランブルエッグ。冷たいまま出てきたのはどうしたことか？前日の残りを出してきたのか？ちょっとヒドイですな。多分次は別のホテルを探すだろう。
Stayed 3 nights in Jun 2017
Verified

4/10 Poor

Pernille

Disliked: Staff & service, property conditions & facilities, room comfort

Mange dårlige oplevelser

Japan style som jeg ikke havde bestilt. Det vil sige meget lav seng med en meget hård madras :-( Udsigt fra værelset var en lille lukket gård med udsigt til andre værelser :-( Morgenmadsbuffet var meget kedelig, især hvis man er vegetar. Danone youghurt som er børneslik. Lokalet til morgenmadsbuffen var meget kedelig, ingen udsigt, 2 plakater fra USA på 1 væg, 2 mænd der styrtede rundt og samlede service ind, som ikke gik stille for sig, det må være jernporcelæn de bruger. De var dog flinke, men havde meget travlt. Kaffen var god. Ikke et sted jeg vil besøge igen, øv betalte endda helligdagspris for de 4 dage vi var der.
Stayed 4 nights in May 2017
Verified

6/10 Okay

Alvaro

Liked: Cleanliness
Disliked: Staff & service

Good location. Not very good hotel

Not very friendly staff. Good hotel location but not very clean. Carpets in pathways are not clean and give a terrible first impression. Very poor room amenities. However, room are clean.
Stayed 4 nights in May 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel bien situé

Bon hôtel bien situé pour visiter Madrid Calme Bon petit déjeuner
Verified

6/10 Okay

Nathan

Disliked: Staff & service, property conditions & facilities, room comfort

4 star? I don't think so, but...

The hotel is a few metres off the Grand Via, about as central Madrid as you can get. For location, I don't think it could be beaten really. Thirty Euro fixed taxi fee whisks you here in about half an hour and is worth doing for the time saved, although a Metro station is nearby. The hotel reception is small (not a problem) but the staff seemed disinterested in everything. No smile, greeting or even an acknowledgement by looking up from the desk whenever guests came in or out. They would help with locations etc, but without friendliness. A definite case for customer service training. The hotel was tidy, but needed some TLC. Corridor and stair carpets were worn and dirty. I had a single room at the rear of the hotel overlooking a light well and other bedroom windows, service pipes, flues etc. The room was small (as most single rooms are) and tired, but the housekeeping staff did what thy could to keep it clean. I can see why other reviewers say the front rooms are noisy. The traffic is unrelenting madness. Didn't take breakfast (14 euros). The city is quite compact and most attractions can be walked from the hotel within 10-15 minutes. Red bus route 2 will take you to the Bernabeu Stadium if that's your thing. Stadium priority tickets sold on the bus (24 Euros). Impressive even as a non-football fan.
Verified

8/10 Good

Kaarina

Liked: Cleanliness, property conditions & facilities, room comfort

Hyvä hotelli aivan keskustassa.

Sisäänkirjautuminen nopea ja vaivaton. Hotellissa on kaksi hissiä joista toinen mainostaakin olevansa maailman pienin. Isojen matkalaukkujen kanssa siihen ei mahdu kahtakaan henkilöä. Huoneessa perustarvikkeet, mikäli minibaaria käyttää niin avain pitää käydä pyytämässä respasta. Meillä oli kahden hengen huone erillisillä sängyillä. Huoneessa laminaattilattia. Sopivasti tilaa ja puhdasta. Meillä oli huone neljännessa kerroksessa ja ikkunasta näkymä metrin päässä olevaan tiiliseinään. Näkymä ei ollut siis paras mahdollinen mutta eipä kuulunut liikenteen metelikään. Gran Via on vai muutaman metrin päässä hotellin sisäänkäynnistä. Aamiainen ei ollut kummoinen, mielummin kävimme läheisessä ravintolassa. Henkilökunta respassa ei kiinnittänyt ihmisiin mitään huomiota kun meitä kulki ovista ja hisseistä mutta olivat avuliaita ja ystävällisiä kun jotain meni kysymään. Hotelli ei ole mainostamaansa neljän tähden tasoa mutta kelpo kolmonen kuitenkin ja jos toiste matka käy Madridiin niin majoitun tänne kyllä empimättä uudestaan. Lentokentältä oli helppo tulla hotellille metrolla, metropysäkki on todella lähellä. Kaiken kaikkiaan hotellin hinta/laatusuhde on erinomainen.
Verified

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation in Madrid.

Wonderful city. Rich in history. Took several tours. Walked throughout city with no problems. A city I would return to visit.
Verified

10/10 Excellent

ITZHAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

מלון נקי נוח צוות המלון אדיב.

מקום מרכזי ניתן להגיע במרחק הליכה למרכזי קניות .
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel limpio para descansar

Muchos lugares para conocer y recorrer cerca del hotel. Ubicación perfecta.
Verified

2/10 Terrible

Mazzina

Disliked: Staff & service, property conditions & facilities, room comfort
Wir haben Freunde in Madrid getroffen und die Stadt schöne Stadt besucht. Ange rhumes Wetter und gute Nahrung.
Verified

8/10 Good

Gabi

Liked: Cleanliness, property conditions & facilities, room comfort

Tolles Hotel in Zentrumsnähe

Wir haben Zimmer ohne Frühstück gebucht, Lage traumhaft, U-Bahn fast vor der Haustüre. Würde ich wieder buchen, Preis-Leistung voll in Ordnung.
Verified

2/10 Terrible

claudia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo hotel!!

No sé porque tiene 4 estrellas yo no le daría ni 2!!
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Bastante bien. Excelente ubicación sobre Gran Vía. Muy buen desayuno.
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es una estafa,deprimente.

Nada de lo que dice ni muestra Expedia es verdad. No tiene room service,está sucio y abandonado,los empleados groseros y muy poco amables,Cristina es la única persona con ética y profesional que hay ahí,los demás hasta que hablé con Cristina más déspotas no pudieron ser. No se lo recomiendo a nadie,es como llegar a un hostal de mala muerte,es una farsa.
Verified

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Regular, buena ubicación pero las instalaciones un poco antiguas.
Verified

6/10 Okay

Michael

Disliked: Staff & service

Stadthotel in Madrid

Zustand des Hotels okay, das Personal ist leider komplett desinteressiert und wirkt nur gelangweilt
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

町の中心に近い

細い道を一本入るが交通の便・町の中心に徒歩で行ける。 値段も場所の割にはお手頃価格。 何故かエレベーターが狭く、フロントも狭いので個人旅行向け。
Verified

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hediondo y sucio

Es tan malo que preferimos perder el monto de reservación e irnos al Marior princesa
Verified

4/10 Poor

Oyen

Disliked: Property conditions & facilities, room comfort

Ne mérite que deux étoiles

Chambre single exigüe, idem pour la salle de bain. Réception inconfortable sans possibilité de s'assoir ou d'attendre. Prix de la chambre exagéré.
Verified

6/10 Okay

Sven Åke

Liked: Cleanliness

prisvärt hotell med väldigt bra läge

Vi hade en mycket bra vistelse i Madrid varav en del berodde på hotellets jättebra läge med nära till det mesta.
Verified

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Compras na Gran Via

Serviço muito bom, com maleteiro e sofás caso precise esticar a diária à espera de voo, serviço de táxi €$ 30,00 até aeroporto de Madri (Barajas).
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value, great location

It was a 1 night stay. The staff were helpful. The single room was small, but functional. Great location. Smallest elevator ever!
Verified

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

While a bit worn, the hotel is great. Wonderful central location within easy access of the major sites in the central city and steps away from the Metro to range further our. They have a separate office center if you need to access a computer/printer as well as a large and well stocked breakfast buffet. The room and hotel as a whole were spotlessly clean. My room was larger than my expectation for a European hotel and the bathroom almost spacious - plenty of room to move around without bumping into things. On the whole it was very comfortable, and I had a pleasant stay.