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The Palace, a Luxury Collection Hotel, Madrid

5.0 star property
Luxury hotel with a 24-hour fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for The Palace, a Luxury Collection Hotel, Madrid

Lobby
Creator video
Meeting facility
Lobby
Bar (on property)
The Westin Palace in central Madrid offers a peaceful garden retreat amid the city bustle. Travelers can enjoy a massage or manicure at the spa, shop on-site, and stay connected with high-speed WiFi. The helpful staff consistently earns praise from previous guests.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Gym
  • Laundry
The current price is AED 1,343
AED 1,477 total
includes taxes & fees
30 Nov - 1 Dec

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premium Neptuno View Room with 2 Twin Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Neptuno View Room with 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Palace Room with 2 Twins

Palace Room with 2 Twins | 1 bedroom, premium bedding, pillowtop beds, minibar

Palace Room with 2 Twins

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room with 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Cortes View Room with 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Cortes View Room with 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with 2 Twin Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room with 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cortes Suite

Cortes Suite | Living room | Smart TV

Cortes Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Separate bedroom
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Neptuno View Room with 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Neptuno View Room with 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Room with 1 King

1 bedroom, premium bedding, pillowtop beds, minibar

Palace Room with 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Suite

Palace Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Palace Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room with 1 King Bed, Street View

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room with 1 King Bed, Street View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Cervantes Suite

Cervantes Suite | Living room | Smart TV

Cervantes Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 68 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite

Royal Suite | City view

Royal Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Separate bedroom
  • 168 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

Neptuno Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Neptuno Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Separate bedroom
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Premium Neptuno View Room with 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Grand Premium Neptuno View Room with 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room with 2 Twin Beds, Street View

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room with 2 Twin Beds, Street View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

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AED 584 total
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About the neighborhood

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk - 0.0 km
  • Prado Museum - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk - 0.9 km

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS - ‬1 min walk
  • ‪Lobby, The Palace, A Luxury Collection Hotel - ‬1 min walk
  • ‪La Dolores - ‬3 min walk

About this property

The Palace, a Luxury Collection Hotel, Madrid

Luxury hotel near Thyssen-Bornemisza National Museum
Located close to Congress of Deputies and Fountain of Neptune, The Palace, a Luxury Collection Hotel, Madrid provides a terrace, shopping on site, and a garden. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Multilingual staff, a front-desk safe, and wedding services
  • A ballroom, smoke-free premises, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All 470 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Deep soaking tubs, free toiletries, and hair dryers
  • LED TVs with premium channels
  • Free infant beds, housekeeping, and desks

Similar properties

Property grounds

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
9.8 out of 10, Exceptional, 834 reviews
The price is AED 1,222
AED 1,344 total
includes taxes & fees
1 Dec - 2 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 110.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 45 per person
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Palace, a Luxury Collection Hotel, Madrid pet-friendly?

Yes, pets are allowed at this property.

How much is parking at The Palace, a Luxury Collection Hotel, Madrid?

Limited spots are available.

What time is check-in at The Palace, a Luxury Collection Hotel, Madrid?

Check-in start time: 2:00 PM; Check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at The Palace, a Luxury Collection Hotel, Madrid?

Check-out is at noon.

Where is The Palace, a Luxury Collection Hotel, Madrid located?

Located in Madrid Centro, this luxury hotel is steps from Thyssen-Bornemisza National Museum, Congress of Deputies, and Fountain of Neptune. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes.

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The Palace, a Luxury Collection Hotel, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1003 reviews
Rating 8 - Good. 194 out of 1003 reviews
Rating 6 - Okay. 61 out of 1003 reviews
Rating 4 - Poor. 32 out of 1003 reviews
Rating 2 - Terrible. 22 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Central location and amazing hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta hotel - excellent staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Dawil De Jesús

Liked: Staff & service, amenities, property conditions & facilities
Great and the Hotel Staff are so helpful!
Stayed 2 nights in Feb 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort.
Stayed 3 nights in May 2025

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location. Wonderful breakfast!
Stayed 6 nights in Mar 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient safe friendly and great services.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is extremely friendly and helpful. Location is fantastic!
Stayed 3 nights in Nov 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Come to Madrid often and will make this my go to hotel going forward. Fantastic service and very nice location. Close but far enough away from craziness of madrid nightlife
Stayed 4 nights in Jul 2024

10/10 Excellent

Stanisa

Great hotel. A bit noisy due to construction
Stayed 3 nights in Aug 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and beauty hotel. Rooms and bathroom large.
Stayed 2 nights in Oct 2022

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is in a great location. Walkable area. Hotel staff is friendly. The hotel Restaurant is wonderful. We were very Comfortable. Would definitely return.
Stayed 4 nights in Oct 2023

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Excellent location and wonderful service. It was my parent’s Golden wedding anniversary and they were extremely kind and attentive to them. Thank for making the stay special.
Stayed 2 nights in Dec 2023

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property outside of the busy center. The shuttle service is very convenient.
Stayed 1 night in Nov 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service and very beautifull propertu
Stayed 1 night in Sep 2023

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service. Beautiful hotel with excellent location. To add, our room had the Neptune fountain view, Romantic and beautiful.
Stayed 2 nights in Apr 2023

10/10 Excellent

Srivatsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property, Excellent rooms and best staff willing to help. Andres at front office was particularly helpful and went above and beyond to make us feel comfortable.
Stayed 2 nights in Nov 2022

10/10 Excellent

paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and it is being remodeled, I can't wait to stay when it is completely done! The staff are well trained, friendly and accommodating. The one thing I didn't like is that our window didn't seal well, so I got to hear everything going on outside my window (and there was a terrible accident at 3:00 am one morning).
Stayed 3 nights in Nov 2024

10/10 Excellent

Aida

Perfect location!!! Walkable distance to a lot. Property is under construction but it’s not being felt where you’re being placed. Very friendly staff nice breakfast! We really enjoyed our stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2023

8/10 Good

Mura Cristina

Liked: Cleanliness, staff & service, amenities
Property is undergoing renovations. Our room was recently remodeled and looked great but the hallways and lobby are very antiquated. Certain portions of the hotel were also closed due to this reason. Buffet breakfast was included in our package and the spread was very good. Staff and service were also good.
Stayed 5 nights in Jun 2024

8/10 Good

Juan

Liked: Staff & service, amenities, property conditions & facilities
It is a classic hotel located at Fuente de Neptuno It has a good sushi bar The room is quiet snd it has an
Stayed 4 nights in Sep 2022

8/10 Good

Jorge

Liked: Staff & service
The location is unbeatable. The staff is always ready to assist you specially for a nice tip. Hotel is extremely clean but, it needs to be updated ASAP. Rooms are falling behind compared to other 5 start hotels on the area.
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Massive construction project and people should have been advised. Terrible trick on the part of the hotel.
Stayed 3 nights in Oct 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was not good for me and my wife. We feel better when staying at the Gran Vía area, where we need to walk less to access our sites of interest. Breakfast options could be better. Access to Hotel is limited during weekends, where many city official activities occurred. However, this Hotel is beautiful and very well operated.
Stayed 3 nights in Apr 2024

6/10 Okay

Eddys

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
While in renovation, they should charge a different price. It is terrible and very uncomfortable.
Stayed 1 night in Nov 2024