"When I first arrived after driving from Texas, I was assigned a dirty room and had to be put in another room. The elevator took at least 30 seconds to close every time and did not have a close button nor was there an inspection sticker visible. I purchased a suite which came with a living room area with a kitchen, attached restroom and another room with a bed and restroom. The suite has two doors to enter and exit from that rarely worked. Almost every time I left the room my key card wouldn’t work for either door and I had to get my key card reprogrammed more than once. I made sure my key card started separate from electronics the entire stay, but I still ran into this issue. Even one of the front desk staff tried her and there was no luck. Maintenance came to try their card and that didn’t work either, so my son and I had to wait even longer for maintenance to get a physical key to unlock the door. On the first night when I asked any a refund I was just told only the last night would be refunded and if I started the process it would take at least a week or two because the hotel manager “isn’t good with staying on top of those type of things”. My son and I were already tired due to a long trip, so I just decided to stay and make the most of the experience of witnessing his father graduate from Army basic training. The worst hotel stay that I’ve experienced."
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