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"The property is excellently maintained and the rooms are incredible. Beds are firm and comfortable. Everything about the experience is top notch! We arrived earlier than expected (hours before standard checkin time) and there was a room made available much to our surprise. The breakfast spread is gorgeous and they have a great selection for all diets. The front desk staff is AMAZING. They take hospitality to the next level. After our hired car to Milan fell through they ordered a cab that arrived in 5 min. They offered a private car initially. All of this was AFTER we checked out. We had a wonderful stay overall and would absolutely book this hotel again. Thank you to everyone at the front desk! I am terrible at names but the young lady with red hair is exceptional at her job but everyone there was so accommodating. I wish I could give this stay a sixth star!"

"Rooms were good but very noisy near the restaurant Shower grote needs scrubbed Food was good quality both in the restaurant and breakfast."

"Smiley staff, relaxed glamour, great food & accommodation - waking up looking at Lake Como is delightful"

"all was perfect"

"Very friendly staff upon check in. Hotel was just a very short walk from train station. Hotel room was hot but we were able to open a window to cool it off! The AC was not turned on for the season yet! We took a short walk to find a nice little shopping area with a few restaraunts. Someone tried to get into our room early evening but we had the internal lock on, thank goodness. It was kind of strange! "

"Best hotel experience ever & we’ve stayed in a lot of amazing hotels. Staff was exceptionally caring, spa was included, food with tremendous and location was excellent. Lugano is the most beautiful place in the world."

"N/a"

"Très bien ."

"Everything was awesome"