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"Firstly, the hotel itself is exceptionally well designed. The layout, the interiors, the artwork, the pools and lounges, and the overall attention to detail are genuinely impressive. Every element feels thoughtful and beautifully executed, creating a really special atmosphere. When we arrived, we received a fantastic welcome. The reception team greeted us warmly with a glass of sparkling wine, collected our luggage from the car, brought everything to our room, and even took our ski equipment down to the ski room — something we’ve never experienced before. It immediately set the tone for a wonderful stay. On our first evening, the service was again outstanding. Your staff were incredibly attentive, and they introduced you to us as the owner. When you kindly came over to our table, I confess I didn’t fully realise who you were in that moment, and I’m a little disappointed in myself — had I known, I would have loved to speak with you properly. From a customer-service perspective, what you’ve created here is extremely impressive, and I would have enjoyed telling you that in person. I run a software business in London, and I would be extremely happy if my customers’ experience was anything close to what we have experienced here. A few members of your team I would like to give special mention to are Anna at reception; our waitress, whose name I regret I didn’t catch but who I believe is Slovakian; the Greek barman; and the gentleman who I assume is the restaurant or front-of-hou"

"Lovely hotel!!! Amazing staff and food and the spa and pools are exceptional!! We will be back! "

"Great hotel, rooms, staff and location "

"Room was large and clean. Great dinner after a day of skiing"

"Amazing views"

"STAFF IS REALLY SPECIAL"

"A beautiful historic property in the heart of Vipiteno. The young ladies at the front desk were very accommodating in offering to park our car in a distant SA lot when the on-site parking wasn’t included in our type of reservation. We were able to walk right out the door and into the heart of the old town. The room was beautifully appointed with every amenity needed which helped to offset the lack of view. In the morning we were provided an excellent breakfast with a wide array of food options. We really enjoyed this stay!"

"Lots of attractions for kids, rooms a bit small, but ok. Staff very friendly. Close to mountains and next to cable car 🚡. Lots of free parking spaces. Hotel offers free access to local transport links like busses or trains to Innsbruck, so you can leave the car in the hotel and travel by train to Innsbruck. Inside the hotel there's also train tunnel museum which is interesting and free. Food was quite nice too. Would recommend. "

"Hotel, location, staff. Everything about our stay was perfect. Would not hesitate to return!"