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"Firstly, the hotel itself is exceptionally well designed. The layout, the interiors, the artwork, the pools and lounges, and the overall attention to detail are genuinely impressive. Every element feels thoughtful and beautifully executed, creating a really special atmosphere. When we arrived, we received a fantastic welcome. The reception team greeted us warmly with a glass of sparkling wine, collected our luggage from the car, brought everything to our room, and even took our ski equipment down to the ski room — something we’ve never experienced before. It immediately set the tone for a wonderful stay. On our first evening, the service was again outstanding. Your staff were incredibly attentive, and they introduced you to us as the owner. When you kindly came over to our table, I confess I didn’t fully realise who you were in that moment, and I’m a little disappointed in myself — had I known, I would have loved to speak with you properly. From a customer-service perspective, what you’ve created here is extremely impressive, and I would have enjoyed telling you that in person. I run a software business in London, and I would be extremely happy if my customers’ experience was anything close to what we have experienced here. A few members of your team I would like to give special mention to are Anna at reception; our waitress, whose name I regret I didn’t catch but who I believe is Slovakian; the Greek barman; and the gentleman who I assume is the restaurant or front-of-hou"

"Lovely hotel!!! Amazing staff and food and the spa and pools are exceptional!! We will be back! "

"It was one of the best hotel experiences we've had. Aki thinks of everything and really makes it easy for parents to enjoy the facilities without needing to do much preparation at all. We'll definetely go back."

"Amazing views"

"Very vintage hotel a lot of history best in north Italy!"

"STAFF IS REALLY SPECIAL"

"We had a great stay here. Traditional Alpine 'House' Rooms a good size and with a balcony. Food too was very good, both evening and breakfast. Located in a small quiet village but not far from the main road, so not isolated. EV car charger too, so I was happy"

"Reception great - helpful as soon as we arrived Dinner good and advice on Innsbruck activities plus free bus rides to from hotel location "

"Clean and nicely decorated "