Find Hotel with a Concierge in Matola

"Avoid this hotel. The hotel is not maintained and the basic functions, heating/cooling, lack of cleanliness, plumbing and response to immediate and continuous issues was poorly handled. We had to leave. We were moved from 2 rooms on the 3rd floor with overwhelming moisture and cooling failure and a disgusting mildew odor. There were casual efforts to open windows and spray something that did nothing. The moisture and mold issues were obviously li standing. We were moved to other rooms on the 1st floor and then to two alternative ones on the 1st floor, with the same issues with plaster and light fixtures literally falling off the wall due to moisture. The doorman actually tried to bring us into and occupied room and the women was shocked, and scared. The rooms are actually falling apart. The staff is clearly expecting these concerns but they truly have no ability to fix the issues. They say ownership have been notified of the extensive issues and they “seem to do nothing” . The staff is helpless to correct any of it . We had to leave. We may or may not get our money back but the place is uninhabitable and should not be rented until overhauled. "

"Not exceptional. The hotel was comfortable with, “no frills”. The staff was continuously working for some sort of underhanded/under the table “commissions”, “cut of the action”, with every single thing we attempted to work out with the concierge or drivers. A simple hotel car became too much and not safe for any of us. Constant manipulation of the truth, demands that the car be paid for in cash instead of the agreed on payment to the hotel. We were told the “hotel car cannot go there to that restaurant”, but I can take you privately to, another good one”. The private car shows up and not the hotel van that we hired. We were denied being brought completely back to the hotel because the “hotel driver “, brought his own car and said his boss would be mad. We were only brought to the hotel next door since this driver could not enter our security gate. The entire 2 days felt like a continuous con job and the entire staff (concierge, drivers and front desk) seemed to work together to make side profits. They wasted our 2 days to enjoy Maputo and the area. "

"Throughly enjoyed this property. The spa and grounds are amazing. Service is top tier. "