"The staff provided excellent service and advice."

"Staff was spectacular, I'm so sorry they have to deal with less than delightful guests on what seems like a regular basis. We greatly appreciate you and enjoyed our gift of champagne. Area is very walkable, bed is on the softer side of Japans hotel beds. Our room was big enough and it was one of the smaller ones. There is a smoking room by the elevator that opens frequently so there is some cigarette smell when you go to the lobby. I do wish there was some food options though, Takayama...

"Room was spotless. Staff courteous and friendly."

"I enjoyed my stay here. Hotel is right opposite Nagano station, and very close to the shopping and dining district. The room was very clean and the staff was very friendly. No microwave available to heat your food, but there is a 7/11 close by for that. Bed was comfortable and a nice sized TV mounted at the base to watch shows. I would definitely stay here again if I ever return to Nagano."

"スタッフの接客がとても良かったです。 お風呂も種類多く良かったです。夕食を予約していなかったのですが近くの飛騨牛を食べられる和食の店等紹介いただき非常に美味しくいただきました。本当にありがとうございました。"

"Excellent, vintage hotel "

"Great location, just a short walk from Nagano Station and easy to find. It's on the same road that leads to Zenkoji Temple. For a two-night stay this met my expectations. Facilities were clean and tidy. I also had the chance to dine in at their Mash Cafe - it was a nice, cozy ambiance and the food and drinks were delicious. Staff both at check-in counter and cafe were very friendly. "

"The rooms were comfortable, the staff is courteous. They go above and beyond to ensure your comfort. Every time we left and came back they would bring a new little snack to our room. they also put you in a yukata with a big bow when you first arrive. They have delicious sake and herbal tea available in the lobby. The onsen is beautiful. The breakfast is beautiful and like art. Great place to stay. We stayed 2 nights as a couple "