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Star Palace Hotel

3.5 star property
Beachfront hotel with 3 restaurants and a fitness center

Choose dates to view prices

Photo gallery for Star Palace Hotel

On the beach
Property video
Interior
Birthday party area
On the beach
Star Palace Hotel on Cerritos Beach offers a vibrant coastal experience. Enjoy meals at three restaurants, drinks at the poolside bar, or breakfast in your room with WiFi. The hotel combines a lively atmosphere with practical amenities like self-parking and luggage storage.
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • All inclusive
  • Bar
  • 24/7 front desk
  • Room service
  • Gym

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room Standard

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room Standard

  • 27 sq m
  • Sleeps 4

View all photos for Room Superior with Sea View

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room Superior with Sea View

  • 27 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Double Beds

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

Standard Room, Ocean View | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Pool View

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room Standard with Pool View

  • 27 sq m
  • Sleeps 4

View all photos for Standard Room

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, No view

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Double Beds, No view

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Economy

In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Room Economy

  • 27 sq m
  • Sleeps 4

About the neighborhood

Map
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100

What's nearby

  • Playa Brujas - 2 min walk - 0.2 km
  • Cerritos Beach - 17 min walk - 1.5 km
  • El Cid Country Club Golf Course - 12 min drive - 2.7 km
  • Mazatlan International Center - 16 min drive - 4.6 km
  • Mazatlán Aquarium - 26 min drive - 6.2 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Diego's Beach House - ‬2 min walk
  • ‪La Catrina Restaurant y Cantina - ‬3 min walk
  • ‪Las Palomas - ‬5 min walk
  • ‪Grand Central Bar at Oceano Palace - ‬2 min walk
  • ‪Los Panchos-pueblo Bonito - ‬5 min walk

About this property

Star Palace Hotel

Hotel near The Mazatlan Malecón
Near Cerritos Beach, Star Palace Hotel provides a poolside bar, a terrace, and a bar. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to a gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Swimming pool along with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an outdoor pool, and luggage storage
  • Concierge services, a 24-hour front desk, and an elevator
Room features
All 120 rooms include comforts such as laptop-compatible safes and air conditioning, in addition to perks like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Water activities

Kayaking

Entertainment

Onsite entertainment and activities

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Oceano Pizza and Grill
  • Pacífica
  • Pelican
  • Sushi Market

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 300 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children
  • Rollaway bed fee: MXN 300 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Star Palace Hotel Mazatlan
Star Palace Mazatlan
Star Palace Hotel Hotel
Star Palace Hotel Mazatlán
Star Palace Hotel Hotel Mazatlán

Frequently asked questions

Does Star Palace Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Star Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Star Palace Hotel?

Self parking is free at this property.

What time is check-in at Star Palace Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Star Palace Hotel?

Check-out is at noon.

Are there all-inclusive benefits at Star Palace Hotel?

Some rate plans available at this hotel are all-inclusive.

Where is Star Palace Hotel located?

Nestled on the beach, this Zona Dorada hotel is within a 5-minute walk of Islands and Protected Areas of the Gulf of California and Playa Brujas. Punta Camaron Beach and Islas de Mazatlan Ecological Reserve are also within 2 mi (3 km).

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Star Palace Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 131 out of 354 reviews
Rating 8 - Good. 106 out of 354 reviews
Rating 6 - Okay. 65 out of 354 reviews
Rating 4 - Poor. 24 out of 354 reviews
Rating 2 - Terrible. 28 out of 354 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jennifer Lee Ann

Liked: Staff & service, amenities, property conditions & facilities
Staff were extremely friendly. The beach is beautiful and rooms are simple, but have the necessities
Stayed 7 nights in Feb 2023

6/10 Okay

SILVIA

Disliked: Amenities, property conditions & facilities
Front desk staff
Stayed 4 nights in Sep 2022

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities
:)
Stayed 3 nights in Mar 2023

2/10 Terrible

Vernen

Disliked: Staff & service, amenities
The rooms were clean. Didn’t like that there was no fridge or coffee pot in room and no dresser or table, used ironing board as a counter. Not much English was spoken and it serves was none existent for most of the time. Cleaning staff in the rooms where fantastic. Found that the staff waited on the Spanish speaking people and walked past us unless we actually called them over.
Stayed 21 nights in Jan 2023

6/10 Okay

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Chilis Pepper, a restaurant next door is excellent. We were unable to charge drinks and food to our room and needed to pay cash for orders we made out near the pool. Inconvenient, but not a deal breaker once we knew about it. There are several nightclubs across the street and the music was extremely loud until 4am on Friday and Saturday nights. It was so loud, it made sleeping for me impossible. My wife was able to sleep through it. However, I would not stay in the hotel again on a Friday or Saturday night.
Stayed 7 nights in Apr 2024

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TBH, I normally don't even write reviews, but I wanted to note for anyone reading: DO NOT STAY HERE! The pictures on Expedia are completely misleading, as is the rating. It is really not even a one-star hotel. Poor staff service, multiple unanswered phone calls to the front desk, a limited restaurant that is closed most of the day, no bar, limited beach access, unable to access Wi-Fi, malfunctioning TV remote, watching them dump mop water into the pool. On top of all that, we had a family emergency that shortened our stay, and the hotel would not refund any of portion of the stay that we mistakenly paid in advance. Expedia was zero help: They couldn't contact the facility either, and said they couldn't help. Don't know why they let the location list on the Expedia site knowing the Star Palace is essentially a sham rip-off. DO NOT STAY HERE!
Stayed 6 nights in Apr 2024

6/10 Okay

Rosa Ana

Liked: Cleanliness, staff & service, amenities
Muy buen internet en todas las instalaciones
Stayed 6 nights in Sep 2025

10/10 Excellent

Alondra Rocío

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno ambiente familiar
Stayed 3 nights in Jul 2025

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelentes vacaciones y servicio!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Briss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para vacacionar, excelente atención de todo el staff :)
Stayed 2 nights in Oct 2024

8/10 Good

Araceli M

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome it’s in a great area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención
Stayed 1 night in Aug 2024

6/10 Okay

Francisco Concepción

Liked: Amenities
Disliked: Cleanliness, staff & service
Mal olor en alberca , chica . Elevador y pasillo sucio por mucho tiempo . No salvavidas en alberca . Inconvenientes para el estacionamiento del auto, quedó encerrado . Pero sí regresaríamos.
Stayed 1 night in Aug 2024

2/10 Terrible

arturo leonardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tenían mi habitación, pedí con vista al mar y pagué extra en mi reserva y me dieron otra con vista a la ciudad, me querían enviar a otro hotel
Stayed 2 nights in Jul 2024

8/10 Good

CITLALI JAZMIN REYES

Liked: Cleanliness, staff & service, amenities
todo esta bien, sin embargo enrente hay varios bares y n la habitacion que nos toco se escuchaba la musica y lbanda a todo lo que daba y no pudimos dormir bien.
Stayed 3 nights in May 2024

4/10 Poor

ARMANDO

Liked: Cleanliness
Disliked: Staff & service, amenities
La recepción no fue buena, mal trato de parte del personal, y estaba jugando cartas con mis hijos, y a las 11 PM paso alguien del staff y apago la luz sin advertirnos si quiera, con semejante grosería esta claro que no regreso.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jorge Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Mar 2024

6/10 Okay

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms needed. Mini fridge,.microwave
Stayed 4 nights in Apr 2024

6/10 Okay

michael

Liked: Cleanliness, staff & service
Disliked: Room comfort

Motel 6 equivalent, not good for night sleepers

This stay was to witness eclipse totality, and the first 4 nights of the stay were about $300USD (Fri-Mon), While our last 2 nights were $100. Let me be perfectly clear, this hotel is a $50-100 night hotel MAX. It is Motel 6 quality. Had I not had to pay the price gouging for the event, the review would be 1 star higher. But at the price I paid, it fell far short of what I expected. Pros: Excellent staff, very friendly, property is very clean, there is alot of places within a 15 minute walk for shopping and dining. The pool area is nice, comfortable, and the beach is also very nice. Cons: 1) The nightlife in the Golden Zone is ridiculous, multiple loud "social clubs" that blare their music from 10pm to 4am, even if there is literally only 5 people in their pathetic club. Also lots of "cruisers" ie single men, driving the street with giant speakers in their podunk little trucks blaring music until 4am. This hotel might as well be a cardboard box for all it does to keep out the noise. 2) The dining options at the hotel are an absolute joke, and had I paid for the "all inclusive" I would have been livid. The morning Cafe is terrible, the poolside bar/kitchen opens at 11 or 12 or 1 depending on how the staff is feeling that day, the pizza oven is open depending on the one guys schedule (was closed Sunday while we were there) and again even though he starts working by 9am, he doesnt open until 1pm. All this is ridiculous, pool was crowded by 9-10am every day.....
Stayed 4 nights in Apr 2024

2/10 Terrible

Gladys

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Tuve problemas con el check in . Al parecer los adelantos que me pidieron para asegurar mi reservación no fueron aceptados (con tarjeta de crédito y transferencia bancaria). Me hicieron pasar un mal rato con mi familia ávida de irse a descansar. Finalmente aceptaron el pago de mi esposo y nos pusieron el brazalete de plástico.
Stayed 5 nights in Apr 2024

4/10 Poor

IMELDA

Liked: Cleanliness
Disliked: Staff & service
Pésima atención de gran parte del personal, no orientan al usuario, son muy poco tolerantes y groseros. No recomiendo el hotel, demasiado ruidosa la habitación, realmente no se puede dormir por la noche con tanto ruido de antros y vehículos. La cama muy incómoda.
Stayed 2 nights in Mar 2024

8/10 Good

karla lorena

Liked: Staff & service, amenities, property conditions & facilities
La limpieza es mala y demasiado ruidoso desde que amanece
Stayed 6 nights in Mar 2024

4/10 Poor

Jorge

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nos tocaron unas personas que a mi criterio muy pésimas de atención. La persona que estaba asignada a la limpieza de la segunda planta llegó varias veces a tamborear la puerta sin ningún sentido solo para asegurarse que si estábamos allí. En el check Out el muchacho peor súper desatento y de pésimo comportamiento.
Stayed 1 night in Feb 2024

6/10 Okay

Judith

Disliked: Staff & service, amenities
En general el hotel es promedio, las habitaciones son muy sencillas lo bueno es que tienen Smart tv y el internet es gratuito. lo visitamos en temporada baja contratando el todo incluído, Pésima la comida, del bufete es poco lo que está rico, para la pizza solo te dan una rebanada y eso tiene que ir la persona a pedirla, las bebidas es un vasito pequeño y el agua te la dan caliente . Llevamos automóvil y era un problema el salir o entrar del estacionamiento pues al parecer el guardia de adentro es el mismo de afuera entonces tocaba ir a recepción a qué lo ubicarán para que nos pudiera abrir, los elevadores muy pequeños y y nunca te dejan papel más que el primer día
Stayed 3 nights in Nov 2023

8/10 Good

Nestor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Goteaba del techo saliendo del baño y había animalitos como hormiguas, las camas muy duras y no se puede dormir por el ruido excesivo de la calle hasta las 4 am
Stayed 2 nights in Jul 2023