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Four Points by Sheraton Medan

4.0 star property
Hotel in Medan with a full-service spa and a 24-hour fitness center

Choose dates to view prices

Four Points by Sheraton Medan, in a shopping district, offers an upscale experience with spa services. Enjoy the outdoor pool, sample the restaurant's cuisine, and benefit from free WiFi and self-parking for a convenient urban getaway.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Gym
  • Room service
The current price is AED 151
AED 183 total
includes taxes & fees
17 Nov - 18 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 1 King Bed, Smoking

1 bedroom, minibar, in-room safe, soundproofing

Room, 1 King Bed, Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Rainfall showerhead
Bidet
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Smoking

1 bedroom, minibar, in-room safe, soundproofing

Room, 2 Twin Beds, Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Smoking

1 bedroom, minibar, in-room safe, soundproofing

Room, 1 King Bed, Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Rainfall showerhead
Bidet
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Smoking

1 bedroom, minibar, in-room safe, soundproofing

Room, 2 Twin Beds, Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Bedroom

1 bedroom, minibar, in-room safe, soundproofing

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Separate bathtub and shower
Private bathroom
Bidet
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, minibar, in-room safe, soundproofing

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Separate bathtub and shower
Private bathroom
Bidet
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119

What's nearby

  • Sun Plaza - 3 min drive - 3.5 km
  • Grand City Hall - 4 min drive - 3.8 km
  • University of North Sumatera - 5 min drive - 4.2 km
  • Medan Mall - 6 min drive - 6.1 km
  • Maimun Palace - 6 min drive - 5.4 km

Getting around

  • Medan Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 60 min drive

Restaurants

  • ‪Kerang Rebus Sumber Rejeki - ‬3 min walk
  • ‪Ayam Penyet Bu Mai - ‬2 min walk
  • ‪Selow Time Coffee - ‬5 min walk
  • ‪Sea food dan Nasi Uduk Tjong 45 Java Jln Gatot Subroto/Simp Ayahanda - ‬3 min walk
  • ‪The Eatery @ Four Points By Sheraton Hotel - ‬2 min walk

About this property

Four Points by Sheraton Medan

Upscale hotel in a shopping district
A grocery/convenience store, a free daily manager's reception, and a coffee shop/cafe are just a few of the amenities provided at Four Points by Sheraton Medan. Treat yourself to aromatherapy, a facial, or a body scrub at Puncak Alam Spa, the onsite spa. The on-site restaurant, The Eatery, offers breakfast, brunch, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), a computer station, and a TV in the lobby
  • Wedding services, luggage storage, and a 24-hour front desk
Room features
All 220 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • 32-inch LED TVs with cable channels
  • Refrigerators, cribs/infant beds, and coffee/tea makers

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8.2 out of 10, Very Good, 243 reviews
The price is AED 139
AED 172 total
includes taxes & fees
2 Dec - 3 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Eatery
  • The Onyx

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 5 steps to reach entrance
  • Elevator (91 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per stay
Cribs (infant beds) are available for IDR 350000.0 per stay

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Crib (infant bed) fee: IDR 350000.0 per stay
  • Rollaway bed fee: IDR 350000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Does Four Points by Sheraton Medan have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Four Points by Sheraton Medan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Medan?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Medan?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Medan?

Check-out is at noon.

Where is Four Points by Sheraton Medan located?

Located in the heart of Medan, this spa hotel is within 2 mi (3 km) of Plaza Medan Fair, DeliPark Mall Medan, and Sri Mariamman Temple. Rahmat International Wildlife Museum & Gallery and Sun Plaza are also within 3 mi (5 km).

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Four Points by Sheraton Medan Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 46 out of 120 reviews
Rating 8 - Good. 55 out of 120 reviews
Rating 6 - Okay. 8 out of 120 reviews
Rating 4 - Poor. 6 out of 120 reviews
Rating 2 - Terrible. 5 out of 120 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sondang Meyhwa Angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Tati

Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023

8/10 Good

Faizal

Liked: Cleanliness, staff & service, property conditions & facilities
If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Stayed 4 nights in Jul 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service

Noisy room

Hotel sound proof is not so good . Can hear the noise of car and motorcycle on the road side at night time
Stayed 1 night in Apr 2025

8/10 Good

Santo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love you

This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023

4/10 Poor

Bernard

Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022

10/10 Excellent

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel wz family friendly.

Very good for family stay
Stayed 4 nights in May 2022

8/10 Good

hakhee

Liked: Cleanliness, property conditions & facilities, room comfort

전반적인 후기

아침식사 메뉴가 약간 부족하고 과일은 일부 상한 맛을 느꼈다. 샤워기 압력이 약했다. 또한 8층에 숙박했는데 옥상에서 나는 기계소리(에어컨 실외기로 추정)로 인해 잠들기가 약간 힘들었다. 기타사항은 만족한다.
룸에서 촬영한 메단시내 전경
Stayed 3 nights in Dec 2021

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020

4/10 Poor

Wee Beng

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019

8/10 Good

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good nice and clean in the heart of the city

Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location. Very friendly staff. Food is delicious
Stayed 5 nights in Oct 2019

8/10 Good

Chee Wan

Liked: Cleanliness, property conditions & facilities, room comfort

So So Hotel

Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごせました。
Stayed 3 nights in Aug 2019

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities

nice hotel

nice stay but didn’t get single bed
Stayed 2 nights in Aug 2019

10/10 Excellent

CHANSOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

메단 시내 호텔 추천

메단 중심지에서 다소 벗어나 있지만 그럼에도 불구하고 매우 쾌적하고 멋진 시설을 갖춘 곳입니다. 가격 대비 만족도는 최상이었어요. 저녁쯤 되면 주변에 기대할 만한 시설이 거의 없는 것은 맞습니다만.. 메단 시내 대부분이 저녁이 되면 접근성이 떨어지는 것은 사실입니다.. 즐길만한 컨텐츠가 많이 없기 때문에. 하지만 호텔만 놓고 보면 가격 대비 매우매우 훌륭합니다.
Stayed 1 night in Aug 2019

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

The hotel small but really clean & the location super. We will back again if we go to bali
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to stay. Brilliant staff and service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in Medan
Stayed 1 night in Jul 2019

4/10 Poor

Paul, California

Liked: Amenities
Disliked: Staff & service
You can hear sound from other room and hallways. Need improve soundproof.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Disappointed experience

*Housekeeping worker removed and thrown away my important eye drops/medication. *Bathing without shower pipe, it is very inconvenient for ladies & kids.
Stayed 1 night in May 2019

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was stayed in room 521 for 11/5 and room 824 for 14/5-16/5, my very important eye drops medication have been thrown away by Housekeeping worker on the 15/5 that i left it on the table. I reported this matter to the female staff at the counter while check-out on 16/5.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very plain looking lobby
Stayed 2 nights in Apr 2019

8/10 Good

md nasair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above Expectations

First good impression from the front desk. Warm welcome and efficient service, cleanliness and comfortable room with excellent Wi-Fi coverage and connection.
Stayed 2 nights in Mar 2019