Melbourne Square Residence

Welcome to our modern apartment at Melbourne Square, a luxurious urban retreat in the heart of Melbourne. This stunning residence offers the perfect blend of comfort, style, and breathtaking city views. Step out onto the private balcony and immerse yourself in the stunning vistas of Melbourne's iconic skyline. With accommodations for up to 4 guests, XBox Series for additional entertainment, this apartment is perfect for families or groups seeking a memorable short or long stay in the city.

Located at Melbourne Square East Tower (Tower 1), on apartment level 21, our space offers 2 bedrooms with queen-sized beds and 2 bathrooms (1 ensuite).
[NOTE: The second bedroom features two mattresses placed together, not a standard queen-size bed.]
The living room includes a smart TV and Xbox Series. Amenities include a fully equipped kitchen, centralized cooling and heating system, WiFi, washer/dryer, and fresh linens.
Basic essentials like soap, body wash, and coffee pods are provided. Parking not available.
Long stay guests of 28+ nights will have mid-stay cleans.
[NOTE: during mid stay cleanings, it's "only cleaning", no linens/towels change or refills. Mid stay cleanings are required to check the property's condition as well. This may be done atleast 2 times depending on the length of stay.]

Guests have access to amenities including a lap pool for enjoyment, sauna or steam room for relaxation, and general gym facility equipped with modern exercise equipment. (Note: Pool temperature is usually kept at 21 degrees celsius)

Pay parking is available near the property. Guests can use the property address to search online for availability.

There's a Woolworths Supermarket below the apartment for convenient shopping.

We can offer early check-in (from 1 pm) and late check-out (until 12 pm), with charge and subject to availability. Please contact us at least 24 hours (1 day) before your check-in or check-out date to confirm availability. If another guest has already requested an early check-in or late check-out, we operate on a first-come, first-served basis. Additionally, we need to consider the cleaning time between guests, so we may not be able to accommodate requests made on short notice.

For assistance during your stay, contact us directly through the app or the phone number provided upon booking confirmation. We respond promptly from 8am to 11pm Melbourne time.
Please avoid contacting building staff to maintain access to amenities, as we operate independently from the building management

Important details to note:

1. Keys will be collected and returned at a nearby convenience store. If you need a second set of keys, please let us know before your arrival (atleast 24-hours before) so we can arrange it. We can provide up to two sets of the apartment key and key fob depending on the availability.
(Note: You may receive one of the key fobs with a slightly damaged center design, but it is functional.)

2. Guests may encounter some permanent wall marks and carpet stains from previous guests. While we strive to maintain our apartment in good condition, please be assured that we are aware of these issues. It would be helpful if guests could take or send photos for their reference.
Please note that this property operates as a short stay rental and may exhibit minor wear and tear due to regular usage.

3. Please note that there may be occasional building-wide issues during your stay, such as hot water disruptions, window cleaning, key fob system failures, and other building management operations that are beyond our control. We will inform you as soon as we receive notice from the building management and will notify you once the issues have been rectified. For any concerns, please communicate directly with us.

4. We require guests to accomplish their online guest portal for further confirmation of their identify (upload VALID ID and sign rental agreement). Guest portal link will be send atleast 1 day before check-in. For same day bookings, it will be sent automatically.

5. Trash Disposal Information:
Extra trash bags are provided for your convenience. You'll find them placed inside the trash bin, underneath the current liner. If the bin is full, simply remove the used bag to access the extra bags. We appreciate your cooperation in keeping the space tidy!

6. For long stay guests of 7+ nights, we charge a deep cleaning fee after your check out from $150. However, if guests stayed for 7 nights or below and the apartment is left requiring excessive cleaning, we will charge for the extra cleaning fee from $50. Note: charges vary according to the time spent for the cleaning.

7. We only provide a standard and limited number of amenities (tissues, trash bag, and the like) depending on the number of guests and nights. If needed more, we suggest our guests to buy extras on the nearest supermarket or convenience store.
Please follow these guidelines during your stay at our Airbnb property:

1. Communication: Please contact us directly instead of reaching out to building staff to avoid removal of access to amenities.
2. Guest Authorization: Only the number of guests confirmed in the booking are allowed in the apartment.
3. Guest Portal: Guests must complete the online check-in form and rental agreement through the Hostaway website (Airbnb’s trusted partner channel manager) for additional security and verification purposes.
4. Cleanliness and Care of the Apartment: Treat the apartment like your own home! All dishes should be washed, and trash must be taken to the rubbish chute before departure. Kindly take good care of the apartment to avoid damages. A damage deposit is required for non-Airbnb guests.
5. Illegal Activities Prohibited: Smoking (cigarettes, e-cigarettes) and any illegal drugs are prohibited. Any illegal drug-related items left behind will result in a charge of the full bond amount.
6. Leftover Belongings: Any belongings left behind are the guest's responsibility. We will hold them for up to 3 days before disposing of them. Guests are responsible for pickup and associated costs.

ADDITIONAL CHARGES:
Damage Deposit/Bond: $350
Early Check-In (from 1:00 PM): $50
Late Check-In (after 11:00 PM until 12:00 MN): $80
Late Check-Out (from 10:00 AM until 12:00 PM): $50 per hour
Pet Cleaning Fee: $175
Stain Removal: $50
If Stains Cannot Be Removed: $100 (varies)
Call-Out Fee: $80 per hour
Lost Keys Fee: $400
Event Cleaning Charge: $300
Event Bond: $500

For extra linens/towels, early/late check-ins, or late check-outs, please inform us at least 1 day in advance to arrange or confirm. Non-Airbnb guests can use the Hostaway portal for upsell options and payments, while Airbnb guests will be charged through the Airbnb platform.