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"After a frustrating long day of transport to San Jose and then requiring hospital treatment in San Jose, the 10.30pm arrival here was so welcoming. Angelica on reception specifically took time to note our queries and concerns and then provided excellent service and support for us. The reception manager also gave us a discount for eating at Ivory bar that night which was welcomed. My partner had a bad leg and Angelica advised on the availability of ice packs and extra pillows for elevation as well as upgrading us to Club for our 4 night stay. We were so relieved to arrive here after such a tricky day. Thanks to all staff "

"Great staff "

"The staff was amazing, the hotel was beautiful and even the guests were more than accomodating. After a very challenging vacation and an unexpected injury, my stay was such a relief and allowed me to decompress. Wished I would have booked here for my visit to Costa Rica!"

"It was nice "

"Everything"

"Great staff"

"This hotel is absolutely charming, with beautiful artwork and so much personality. The staff was incredible—after arriving in Costa Rica at 8 AM, they surprised us by letting us check in at 10:30 AM, even though standard check-in wasn’t until 3 PM. Such a welcoming and thoughtful gesture! The rooftop pool was fantastic—heated, with full bar service, and we could even play our own playlist. The hotel is also in a great location, with plenty of restaurants and activities within walking distance. Breakfast was always delicious, the rooms were clean and beautifully decorated, and the service throughout our stay was perfect. Highly recommend this hotel for the atmosphere, service, and attention to detail. We would definitely stay again! "

"Everything was just perfect ! "