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Hacienda Susula

3.5 star property
A peaceful nature retreat where guests unwind in three outdoor pools and lush gardens while enjoying continental breakfast each morning

Choose dates to view prices

Hacienda Susula offers a peaceful retreat amidst natural beauty. Relax in the garden or cool off in one of three outdoor pools. Enjoy a continental breakfast and WiFi throughout your stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is AED 567
AED 683 total
includes taxes & fees
8 Mar - 9 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior Suite Swim Out- 1 King

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite Swim Out- 1 King

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed | Premium bedding, minibar, in-room safe, blackout drapes

Suite Swim Out- 1 King bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen | Premium bedding, minibar, in-room safe, blackout drapes

Suite Swim Out- 2 Queen

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite W/ Terrace & Pool View- 1 King

Premium bedding, minibar, in-room safe, blackout drapes

Suite W/ Terrace & Pool View- 1 King

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite W/Terrace & Pool View- 2 Queen

Premium bedding, minibar, in-room safe, blackout drapes

Suite W/Terrace & Pool View- 2 Queen

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Jr Suite W/Terrace & Pool View-1 King

Premium bedding, minibar, in-room safe, blackout drapes

Jr Suite W/Terrace & Pool View-1 King

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Ceiling fan
Blackout drapes/curtains
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King | Premium bedding, minibar, in-room safe, blackout drapes

Master Suite Swim Out- 2 King

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Hypo-allergenic bedding
2 bedrooms
Premium bedding
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite & Pool View-1King & 2 Queen

Premium bedding, minibar, in-room safe, blackout drapes

Master Suite & Pool View-1King & 2 Queen

Highlights

Balcony
Private plunge pool
Private rooftop hot tub
Air conditioning
Connecting rooms available
Hypo-allergenic bedding
2 bedrooms
Premium bedding
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

Mérida is home to Hacienda Susula. Travelers who have shopping on the agenda can visit Paseo de Montejo and Plaza Altabrisa. Looking to enjoy an event or a game while in town? See what's happening at Estadio de Beisbol Kukulkan or Kukulcan Stadium. Visit our Mérida travel guide
Map
Calle 18 S/N, Between 19 and 21, Susulá, Mérida, YUC, 97314

What's nearby

  • This zoo Is located in Merida, Yucatan. It is a surprise in the middle of this city #lifeatexpedia #tlotravel #meridayucatan #zoo
    Animaya Zoological Park
    16 min walk - 1.4 km
  • Paseo de Montejo showing a monument and night scenes
    Paseo de Montejo
    17 min drive - 14.0 km
  • Sunrise on the town of Progreso, on a Yucatan Peninsula Beach
    Progreso Beach
    61 min drive - 44.7 km
  • U.S. Consulate General Mérida
    19 min drive - 13.3 km
  • Plaza Altabrisa
    24 min drive - 19.7 km

Getting around

  • Teya-Merida Station
    36 min drive
  • Mérida International Airport (MID)
    17 min drive

Restaurants

  • Jardín Mastache
    6 min drive
  • Pollos El Leñador
    5 min drive
  • Estrella de Mar II
    7 min drive
  • Plaza Garibaldi
    7 min drive
  • Xin Long
    5 min drive

About this property

Hacienda Susula

Hotel near a zoo
At Hacienda Susula, you can look forward to free continental breakfast, a poolside bar, and a rooftop terrace. In addition to a garden and an outdoor entertainment area, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Other perks include:
  • 3 outdoor pools
  • Free self parking
  • Luggage storage, smoke-free premises, and wedding services
  • A banquet hall, a 24-hour front desk, and outdoor furniture
Room features
All guestrooms at Hacienda Susula include comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Showers and free toiletries
  • Coffee/tea makers, ceiling fans, and daily housekeeping

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:30 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Hacienda Susula Hotel
Hacienda Susula Mérida
Hacienda Susula Hotel Mérida

Frequently asked questions

Does Hacienda Susula have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 9:30 AM–10:00 PM.

How much does it cost to stay at Hacienda Susula?

As of 6 March 2026, prices found for a 1-night stay for 2 adults at Hacienda Susula on 8 March 2026 start from AED 567, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hacienda Susula pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hacienda Susula?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hacienda Susula?

Check-out is at noon.

Where is Hacienda Susula located?

Situated in Mérida, this hotel is 1.1 mi (1.8 km) from Animaya Zoological Park and within 6 mi (10 km) of Zoological Park of Centenario and Parque Zoológico del Centenario. Park of the Americas and Merida Clinic are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hacienda Susula Reviews

8.6

Excellent

8.6

Cleanliness

9.2

Amenities

8.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 26 out of 47 reviews
Rating 8 - Good. 13 out of 47 reviews
Rating 6 - Okay. 4 out of 47 reviews
Rating 4 - Poor. 3 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

Reviews

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a very nice stay. We rented a car to get around and do activities that were far away. It was clean and enjoyed our stay.
Stayed 5 nights in Oct 2025

10/10 Excellent

Osmany

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2025

10/10 Excellent

LILIA

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025

2/10 Terrible

AJIT

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad experience, pool was dirty, no telephone available in room, no reception available, noisy area,the dogs were barking all night, taxi facility not available from hotel.
Stayed 2 nights in May 2025

8/10 Good

María

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La atención de servicio a cuartos por el chat pésimo . Los meseros maravillosos . El masaje espectacular , no me hicieron el cuarto pero siempre atentos . Faltan muchas cosas . Podrían estar al 100
Stayed 3 nights in Feb 2026

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Hermoso lugar y una atencion de lujo
Stayed 2 nights in Feb 2026

10/10 Excellent

Denis

Liked: Cleanliness, amenities
Atención increíble personal super amable Instalaciones limpias y muy tranquilasla alberca es una hermosura y todo excelente
Stayed 2 nights in Sep 2025

10/10 Excellent

Haxel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo el lugar.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 2 nights in Aug 2025

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Único inconveniente el dormitorio no tenía acceso agua y me movieron otra habitación.
Stayed 1 night in Aug 2025

8/10 Good

KATY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La atención al lle
Stayed 1 night in Aug 2025

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
excelente opción para tu estancia
Stayed 4 nights in Jul 2025

10/10 Excellent

Psic. Evita

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo todo ! Y muy rico el restaurante
Stayed 1 night in Jun 2025

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable, buenas instalaciones y restaurante con buenos alimentos típicos solo considero que deberían ampliar su menú.
Stayed 1 night in Jul 2025

10/10 Excellent

selene

Liked: Cleanliness, amenities, property conditions & facilities
Está muy lindo, tiene poco tiempo que lo abrieron y llegamos muchísimo antes del check in y nos dieron la habitación. Todo el personal muy amable, la comida está increíble, los desayunos venían incluidos en nuestra estancia y la verdad está súper servidos. Tienen una cata de vinos que la verdad nos encantó con Eduardo.
Stayed 2 nights in Jun 2025

6/10 Okay

angelica

Liked: Room comfort
Fue complicada, me tuve que cambiar de habitación, un lugar muy ruidoso, la verdad no pude descansar muy lindo lugar pero los fines de semana hay day pas y se llena la alberca la gente se mete vestida no hay reglas para su uso
Stayed 4 nights in Apr 2025

4/10 Poor

EVELYN

Disliked: Cleanliness, property conditions & facilities
Muchas expectativas en redes sociales, la propiedad. Es nueva y está completamente descuidada, la limpieza es muy mala, jamás me meto al jacuzzi del asco que me dio, muy caro para lo que brindan, con ese presupuesto me voy a un lugar mucho mejor
Stayed 1 night in May 2025

4/10 Poor

bianca z

Disliked: Cleanliness

No recomendable

Mala organización. Su personal tiene buena actitud pero muchas fallas en su logística. Solo hay una persona en la recepción y es la misma que lleva tus maletas. No hacían la limpieza de mi recámara por qué no tenían duplicado de la llave. Un día no servía la bomba del agua y no había agua en el baño. El desayuno lo empiezan a servir tarde. Y al final al no encontraban la reserva para hacer check out.
Stayed 5 nights in Apr 2025

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente
Stayed 5 nights in Feb 2025

8/10 Good

Jaime Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in Apr 2025

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien
Stayed 1 night in Mar 2025

10/10 Excellent

Giobana patricia

Liked: Cleanliness, amenities
Excelente , todo muy lindo el servicio fue espectacular y la comida no que decir
Stayed 1 night in Mar 2025

8/10 Good

María Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo un potencial

El hotel tiene un grandísimo potencial. Como embajadora de hospitalidad turística tengo mis comentarios respecto a las áreas de oportunidad, tales como un recorrido en el que hablen de la historia del lugar, un distintivo para eventos especiales (como una bienvenida de pétalos en aniversarios, decoraciones en cumpleaños, etc.) y opciones all-inclusive.
Stayed 1 night in Mar 2025

4/10 Poor

Hector

Disliked: Cleanliness

Mala experiencia

La habitación no contaba con amenidades (jabón, shampoo, crema, etc.) tampoco había control del A/C y de TV, no hay teléfono en la habitación para llamar a recepción, tuve que salir a buscar al personal quienes me dijeron que no hay teléfono para llamar a recepción y solo es llamando al celular de la chica de recepción lo que no se me hace nada profesional del hotel, la alberca super sucia, lástima ya que está muy bonita y grande, no vale la pena el costo que pague por lo que ofrecieron.
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos Avelino

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2025