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Villas Tuukul Hotel & Resort

3.5 star property
Guests can relax by two refreshing pools or spend quality family time in the rooftop gardens at this peaceful retreat in Chelem

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Villas Tuukul Hotel & Resort offers a perfect escape with a rooftop terrace and garden. Enjoy volleyball or relax by two outdoor pools while kids splash in their own pool. The family-friendly property provides free WiFi and features an on-site restaurant for added convenience.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available

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About this property

Villas Tuukul Hotel & Resort

  • Family-friendly hotel located in Chelem
  • You can look forward to a rooftop terrace, a garden, and dry cleaning/laundry services at Villas Tuukul Hotel & Resort. Active travelers can enjoy volleyball at this hotel. In addition to a restaurant, guests can connect to free in-room WiFi.
  • Other perks include:
    • 2 outdoor pools and a children's pool
    • Free self parking
    • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
    • Barbecue grills, a 24-hour front desk, and tour/ticket assistance
  • Room features
  • All guestrooms are individually furnished, and offer comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like late night room service and free WiFi.
  • Extra conveniences in all rooms include:
    • Bathrooms with rainfall showers and tubs or showers
    • 32-inch Smart TVs with Netflix, streaming services, and digital channels
    • Decks/patios, wardrobes/closets, and childcare services

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Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: noon

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges 5 percent for credit card payments

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Children and extra beds

Children are welcome

1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for MXN 100.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 500.00 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 50 to 150 for adults, and MXN 50 to 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 800 (one-way)
  • Rollaway bed fee: MXN 100.0 per day
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:30 AM to 9:00 PM

Frequently asked questions

Does Villas Tuukul Hotel & Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:30 AM–9:00 PM.

Is Villas Tuukul Hotel & Resort pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Villas Tuukul Hotel & Resort?

Check-in start time: 11:00 AM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Villas Tuukul Hotel & Resort?

Check-out is at 12:30 PM.

Does Villas Tuukul Hotel & Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM–11:30 PM on request. A fee of MXN 800 per vehicle applies.

Where is Villas Tuukul Hotel & Resort located?

This family-friendly Progreso hotel is located near the airport, 2.5 mi (4 km) from Chelem Park, and within 9 mi (15 km) of Progreso Beach and Progreso Pier. Meteorite Museum and The Ecological Reserve Corchito are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.4

6.4

Cleanliness

5.8

Amenities

7.4

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 5 out of 14 reviews
Rating 8 - Good. 1 out of 14 reviews
Rating 6 - Okay. 2 out of 14 reviews
Rating 4 - Poor. 3 out of 14 reviews
Rating 2 - Terrible. 3 out of 14 reviews

Reviews

Verified

10/10 Excellent

Paget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our host Denise was excellent. She barbecued ribs for us, did laundry, and was very hospitable. We hung out with her on yhe last afternoon and had an awesome experience. The hotel is quiet and well maintained. All our requests were met with enthusiasm. One of trip's highlights was staying in this small hotel.
Stayed 3 nights in Jan 2024
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nature it's amazing.
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Mary-Anne

Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning, toilet dirty, had to ask for towels, no hot water, only one plug for two beds. One window no screen, dirty walls, food from someone else in fridge. No flat sheets nor blankets. Lots of fleas from dogs roaming around.
Stayed 4 nights in Jan 2024
Verified

2/10 Terrible

Erick omar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sucio no me quede
Stayed 1 night in Sep 2024
Verified

4/10 Poor

noemi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Lástima de las instalaciones hay muchas fallas con la electricidad se va a cada rato y lo mismo con el tema del agua los baños se quedan sin agua y no hay quien te apoye
Stayed 1 night in Aug 2024
Verified

6/10 Okay

juan

Liked: Staff & service
No habia agua en el baño. No servia el aire acondicionado. El personal muy amable.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Alejandro

Liked: Property conditions & facilities
Disliked: Cleanliness
Falta un poco de limpieza, me tocó una habitación con jabones y shapoos usados,el lavamanos tenia cabellos, al momento de bañarse la regadera y el agua que salía de la misma daban toques de corriente.
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

Sharim

Disliked: Cleanliness, amenities, property conditions & facilities
La piscina estaba sucia, la alberca para niños no está activa. Nos tocó en una habitación donde el drenaje pasa por las tuberías del techo del cuarto y no deja dormir el ruido del agua de todo el edificio. Decía que el check in era a las 11, y llegamos y nos dijeron que hasta la 1, cuando nos dieron la habitación, el baño estaba sucio, y había sabanas sucias del huésped anterior. El anuncio dice que hay restaurante, pero no existe ningún restaurante en el alojamiento, y tampoco incluye desayuno como dice en expedía.
Verified

10/10 Excellent

Esteban Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo muy padre la estancia
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Brenda rocio

Stayed 1 night in Aug 2024
Verified

4/10 Poor

Eduardo

Stayed 2 nights in Feb 2024
Verified

4/10 Poor

Dwayne

Liked: Staff & service
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Nallely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023