"1. The initial room provided did not have a microwave. After I pointed this out, I was given a different room, but I had to move all of my belongings again, which was inconvenient.
2. Breakfast: Every morning, the coffee and cookies run out by around 7:30 AM and are never refilled.
3. On one morning, my room key stopped working. It took over 30 minutes and multiple trips to the reception desk before the issue was resolved.
4. The rooms are poorly maintained—window bottoms are rusted, and the curtains are torn.
5. There is an inadequate number of luggage trolleys available. Every time I had to move my belongings between the car and the room, I was forced to carry everything by hand.
6. Most importantly, the morning-shift reception staff member does not know how to communicate with customers. She was extremely rude and unprofessional in her behavior toward me."
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