2/10 Terrible
Gabrielle H.
30 May, 2024
Liked: Cleanliness
Anzac Weekend
The house was amazing. But communication with the owner was very disappointing. The day before we were due to arrive, I never heard from the owner. I called, emailed and even had to call Stayz. She finally emailed me around 6.30pm. Her phone was broken but still hadn't emailed me. She said an automated email would be sent overnight with check in code. But she did give it to me with that email. We had asked for an early check in at 12 which was agreed with the owner. When we arrived at 12.30 the cleaner was still there and was told she wouldn't be finished until 3. She wasn't told about the early check in. We had rushed to get there early. A phone call would have been nice to let us know about the change of time. She just said"things were out of her control". But on a positive note the house was lovely and in a beautiful location.
Gabrielle H.
Stayed 4 nights in Apr 2024