"Clean room. Comfortable, firm beds and pillows. No hand towel provided. No bedroom slippers provided. Both sink and shower drainage not very good. Water pools. Gym and pool not well maintained. Good breakfast. 😊"
"We were given an upgrade to the club wing which meant we got a very spacious room with a seating lounge area.
The Italian restaurant offered very good service and some lovely food.
The breakfast buffet in the Charcoal hotel was okay but not impressive.
We experienced a facial in the spa which was well done and very relaxing.
The hotel has some beautiful grounds but the children's play area was very run down. One pool was dry. The other was poorly maintained but was well laid out originally. The...
"Amazing breakfast spread. I think worth the price. Really kind, polite restaurant staff. 5 star level food. Pool, gym, amenities pretty high class. Rooftop view is amazing. We stayed for almost 14 days in total. First leg the room was amazing. Then we went to Johur Bahru for a few days then came back for the last leg of our stay.
Unfortunately, for our second leg, the room was NOT GOOD. There were water damaged floorboards, the room had old scratched up furniture, and for a couple days...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.