Palaces in Mexico

"Clean room. A little beaten up but clean. Good coffee, friendly personnell. Nice beachfront."

"Everything was AMAZING! I’m definitely coming back next year "

"Great hotel. Fun people!"

"Was not informed of my downgraded room, due to my child being 11. Also was not able to utilize app. Room service only allowed me to order for onw person instead of two"

"Great place to stay! Will be back soon!"

"Excellent, the only complaint is the long lines for breakfast"

"Requested two double beds as I had my best friend (m) and father in law sharing a room. They said they could not accommodate due to availability however we saw numerous rooms available with double beds. After hours they finally offered a cot. They said we needed to check back every morning at 8 am for a double bed room. Which we did. I reached out to Expedia who looked into it. They lied to Expedia and said we turned down a room with two beds. Then said oh we won’t charge you for the cot. Are you kidding me. The front staff was rude. I asked if I could get a refund and go somewhere else. They would charge for one night and we would have to wait 10 days for a refund. We decided we wait for a room. Day two still no bed we were told that we would no receive a refund if we left. Day 3 we finally got a room. The worst room- no view we literally were looking into someone else’s balcony. The bathroom was so small it was hard to access the toilet. The phone was broken so we had the phone people in an our room for two hours once we accessed it. On top of this the food is horrible. Long waits for for the one and only buffet. There is very little entertainment. A pianist for about half an hour and then a hour show. Everything is shut down by 10. The beach area is so small and not taken care of. The tv in the rooms didn’t work. When we called about it we were told a third party was in charge of that and it would be fixed. It was never fixed. Our shower was broken. Do not recommend!"

"We went only to the adult pool. Got good service but when getting a drink, it was like asking a robot. He did it but I dont like an eye roll"

"Clean room"