2/10 سيّئ للغاية
Manan Jatin
مسافر برفقة عائلة وأطفال صغار
12 ديسمبر 2025
عناصر لم تنل الإعجاب: النظافة ووسائل الراحة
I stayed at the Ramada Marco Polo Beach Resort from Dec 3–5 with my infant, and this was the most unsafe and poorly managed hotel experience I’ve ever had. Within minutes of arriving, the room already felt neglected: the tub had no stopper, the bathroom floor didn’t seem properly cleaned, and the bathroom and lobby both smelled strongly of weed. I tried to overlook these issues—until the situation became dangerous.
Right after finishing a shower, the entire shower curtain rod fell on my head, knocking off and damaging my $300 prescription glasses and leaving me in pain. I immediately reported this to the front desk, but instead of concern or support, I was met with dismissiveness. When I expressed frustration about the clear safety hazard—especially since I was traveling with an infant—the staff suggested I was “escalating” for wanting to file a formal complaint.
Maintenance eventually arrived and informed me the room had non-standard, privately modified fixtures, which makes this incident even more alarming. Attempts to meet a manager were repeatedly brushed off; no one ever came forward, and when I insisted on documentation of the incident, the staff called security rather than take responsibility.
This hotel failed at basic safety, professionalism, and accountability. No family—or any guest—should have to experience what we did. I strongly urge others to avoid this property.
Manan Jatin
أقام ليلتين (2) في شهر ديسمبر عام 2025
