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"Joan was helpful on the front desk. He went out of the way to makeover stay comfortable he booked the tickets. He speaks good English overall, we were happy with the place. Will highly recommend anybody with family or business."

"Lovely suite. Excellent porters who all spoke excellent English. The bar staff didn't speak English and this made ordering difficult. The spa facility was closed (but no notice). Lots of mosquitoes in the lobby. "

"The staff is so professional and very helpful. The room is spacious and comfortable. Everything was extremely clean. The garden is beautiful and well maintained ! "

"On our arrival we were asked to make ourselves comfortable on their sofas with welcome drinks while they checked us in. We then received an upgrade to a suite and all mini bar items for free. What a brilliant start to our stay in Xi’an. Hotel is very impressive with beautiful decor throughout the hotel. Our room was clean, spacious, with sitting area and 2 toilets. The bedsheets & towels were changed daily. They had turndown service too. Fresh fruit was provided everyday with different drinks & a treat left at our bedside every night. Plenty of mineral water was provided daily for free. Delicious breakfast with a number of cooked options. The staff from reception, to concierge & restaurant staff were very polite and ready to help. I wish I could have remembered some names. Hotel is located within the walled city making it a short taxi ride to some of the tourist attractions. This is truly a 5 star hotel and I will highly recommend it. "

"Clean and good service "

"I was fortunate to be able to stay here for 10 days. It was perfect in every way - especially the quality of everything, and it was the only hotel in China during my month-long visit that had full-throttle internet - being able to get to sites that I couldn't get to from other hotels. The staff was very pleasant and hard-working."

"I love it"

"Good location. Walking distance to nearest mrt station. Everbright city just besides. Big shopping mall just opposite the road. Good friendly n approachable staff namely Hank Gao, Sissie Zhang, Kanari Ding n Marina. "

"3rd floor restaurant is poor management, people smoke in restaurant "