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"Great location."

"Good "

"Great food available!"

"This was definitely one of the better hotels in which I’ve stayed in NYC. Large rooms, friendly staff, respectful guests and the rooftop is fantastic."

"Staff was super friendly. I spoke to Joe from security was so nice. My room was nice"

"I have stayed at the Arlo Midtown several times and it never disappoints. Located just a few blocks from Penn Station makes this the perfect home base for a few days in NYC. The breakfast in the restaurant was a nice add from my last stay here. My only complaint would be the slamming room doors, otherwise a perfect stay!"

"Over crowded and tight parking spots , then you charge your customers an outrageous rate for parking daily, which no one staying at the Hotel should pay at all , everything looked outdated "

"Clean room Quiet Clean bathroom with toiletries Luggage storage"

"AWFUL experience overall. We arrived for check-in at midnight and the reception staff was extremely hostile. Any basic information had to be dragged out through questions, and the overall attitude felt very unwelcoming. One very important detail: the hotel charges $8 for every Amazon package received, which is NOT mentioned anywhere in their description. On top of that, the package pickup process is TERRIBLE — you have to wait in the same huge check-in line just to collect packages you already paid for at "available hours". We had 24 packages and ended up paying an ABSURD amount. It honestly felt exploitative and wasted hours of our trip, adding the stress on our moods. Some packages were marked as received but were lost somewhere in the hotel, so more waiting time and stress. What made this EVEN WORSE was how outdated and manual their processes were — staff were literally handling package tracking with paper and pencil by hand, which explains the disorganization. The bathroom had no ventilation/extractor fan, the room was cold, and there was no heating available. So discusting. I’ve traveled to NYC 4 times before and stayed in other hotels that were better, more professional and better priced. This hotel seemed to charge extra for absolutely everything while offering a much worse experience overall. Shoutout to the only truly helpful person we encountered there: Pablo from engineering, who kindly provided us with a portable heater. You suck, as a team and as a hotel."