"Village hotels system wouldn’t even give me a refund after I booked the wrong day and had to book there last minute at 22:20"

"Duvet was soiled and stained. Teacup in the hotel room had chips in it. Staff entered the room early although we had a late checkout. Beds not made properly. Knocking on the door and no one there hotel blamed children for this. Very bland and in need of some tlc"

"Everything was great"