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"The exterior, lobby and restaurant are clean and welcoming. That ends when you step off the elevator. The halls are dark, dirty with torn soiled carpet, and desperately need renovation. The room is dirty, depressing, dark and old. The bed was extremely uncomfortable. Clearly a mattress from 10-15 years ago. Linen was clean. The bathroom has not been touched in decades. Black mold on tiles in the tub/ shower. Shower curtain very dirty along the bottom. There are few electrical outlets. We had to move furniture to access one outlet to charge our phones. The ironing board is rusty and the pad soiled. We used the laundry room. At 9 pm we were drying our clothes and the “night manager” came and insisted we remove our wet clothes from the dryer so he could lock the door. We asked for 20-30 minutes and he refused. Told us to take the wet clothes to our room and come back at 9 am to dry them! We were delayed leaving in the morning so we could dry our clothes. Certainly, trying to accommodate guests using common sense is not part of the hotel policy. We would not stay here again. "

"We had a family weekend stay for our first trip to Tassie. I really liked how quirky this accommodation looked and it didnt disappoint. Old brick building, beautiful beams, gorgeous door in keeping with its older style. We were in the section by reception and noise was not an issue (I'd been a little concerned by some other reviews). There's a bend in the road that some boy-racers seem to like flying along, but we didn't notice any excessive noise. Bathroom a decent size, clean, daily housekeeping. About 15min walk to the marina and the main part of town, so well located. Walking distance to catarct gorge. Easy parking on site. Definitely go to the Penny Royal Adventure area onsite. We had a great time rock climbing, doing the rope bridges and zip lining. Would return if we ever go back to Launceston."

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"Our room was clean, comfortable, spacious and well-appointed. It had a lovely view of the bush and afforded an opportunity for sighting wildlife, however the balcony was minute. The breakfast buffet was varied and adequate. The quality of our evening meals was excellent and the staff serving us were friendly and efficient. Given the cost of the room ($450 per night) we were disappointed by the state of the carpeting adjacent to the balcony (see attached photo). This is something that should have been rectified. "

"The bed was the best I have ever slept in, great space in the room. "

"Room was spotless and brillant fire and bathroom. Bed was very comfortable..Staff very helpful in all areas of complex. About 5pm wombats and Wallabies roam the grounds. "