"Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This...

"Didn't stay. Was filthy."

"We needed somewhere to stay near Luton for one night, this was perfect, easy to find and park, quiet, just on outskirts of town and a good price "

"For some odd reason, the Vrbo app was giving us the wrong address when we selected "Get Directions". The host contacted us and gave us the correct address right away. Other than that, it was a nice clean place to stay for a few nights."

"The place was extremely smelly. Very very bad odor. The beds sheets were not clean. Kitchen was dusty. Seems it wasn't used for a while. There were not enough towels."

"Property is not inhabitable in the heat, we were due to stay during the heatwave and unfortunately as the entire side of the property is glass and how it faces, it gets even warmer in the evening as the sun comes round. We had taken tower fans with us in preparation but unfortunately due to travelling with a very small baby and a toddler we were not able to stay at the property more than a few hours as our baby became distressed in the temperature. Disappointed at the response from the host...