"This hotel was honestly exceptional from the moment we arrived (which started with a drink and lovely welcome gift). Staff were incredible and consistently went above and beyond. The hotel is quite new and this showed - the rooms were modern with incredibly comfortable beds. The location is fantastic - a very easy walk to the harbour area and great subway access to shin-kobe and Sanomiya stations. The hotel restaurant on the ground floor was great and the spa/onsen was brilliant. We will...