Find Family Hotels in Monroe, OH

"Everything was clean and easy location."

"I would not recommend staying at Quality Inn Mason Near Kings Island. I booked the property through Expedia for a multiple night stay. We flew in on a redeye and checked into the hotel. Being a non-smoking property, the first thing we noticed was a individual smoking outside our room pacing back and forth. You know the type that makes you feel uneasy. This went on for a good 30 minutes. Once I entered the room, I noticed the primary light didnt work. I tried the switch, expected the light and had no luck making it work. I proceeded to bring in my bags, went into the bathroom to wash my hands found the soap on top of the plastic wrapper, already used. Okay, kinda a cleanliness issue that bugged my wife but I continued to settle. My wife was very tired so she laid on the bed to rest. I knew we needed to leave soon so I checked on the alarm clock to set it. It didnt work. Now I am beginning to get annoyed about the quality of the place. I thought I'd get some coffee while my wife slept. This is when I found the coffee maker was absolutely disgusting. The microwave kept beeping every 5 minutes or so. This is when I went upto the office and asked to cancel the reservation and leave. The office manager asked why, I started detailing the issues. He told me I had to pay for 3 of the 5 nights. I was shocked. He said it was because of how I booked it. Major strike against Expedia. Manager did step it down to 1 night. Later I found they charged my card 6 nights and deposit. "

"The shower ceiling had what looked like mold on it. A towels was put on shower floor resulting in a black ring around towel where drain was at. The dumpster was running over, there was a mattress in several bags of garbage lying outside the dumpster. The side entry was dirty and litter on the floor. The place smelled like dog."

"Everything was great!!! Food and the birthday gift!"

"The best thing about this property was the space! The rooms are sizable, and can accommodate long-term stays. However, I had to continuously ask for clean towels (which weren’t readily available), the water was cold, and there was only one mini trashcan for allmkjjh"

"The room has a horrible smell !!! I wish it smelled like the lobby. "

"One of the blankets on the bed was dirty. The shower water pressure was low due to most of the water coming out of the spout. The bath tub was dirty as well."

"Nice "

"I booked and paid for 2 queen beds and arrived at 315p, right at check in and was told the reservation was for a king, upon showing my confirmation email thru Expedia, the front desk person never checked to validate it. Gave me a king which wasn’t what I paid for and never once apologized, instead became argumentative saying they were booked a month plus out like I didn’t book a room. I will never stay here again. Need to train staff on how to say I’m sorry for the inconvenience. "