Hostels in Municipality of Leiden

"The hotel is in a good location for city attractions and shopping. The bed was extremely uncomfortable, the mattress needs replacing. Very lumpy and uneven. Stayed 5 nights, room wasn't cleaned or made up once. Had to request a new toilet roll. Breakfast ok but not much choice. "

"Everything was good"

"You refuse to refund or credit me due to your greedy nature, this is not the first time, Expedia sucks in all aspects. I have been using you for over 12 years, but never again!!!"

"The property was amazing no faults at all however still waiting on my deposit to be put back into my account as was told by reception it was just a held payment and will bounce back in instantly as I checked out but still haven’t recieved however apart from that I had an amazing stay "

"The front desk staff member was quite rude and did not demonstrate a professional attitude. I believe additional training in customer service and communication would be beneficial to improve interactions with guests. She doesn’t have Common sense, given two single bed for couple "

"Good hotel for one night "

"Great staff and room was great"

"Hotel was ok, not the cleanest, car park and outdoor area a bit run down, and walls of the room were very thin, main issue was the lack of restaurant facilities which we only found out after checking in as the restaurant was shut for off season, which was not advertised in advance, while there was vending machines the selection was limited and there was no where near the hotel to get food without taking tram ride which was very inconvenient for breakfast. "

"Rooms were quite claustrophobic. But if somewhere to rest your head for the night it's fine"