Verified review
4/10 Poor
Lisa L.
16 September 2026
Liked: Cleanliness, check-in, location
Disliked: Communication
Our overall stay was OK, but we had an experience here that I want other potential renters to know about. The first night we got in our car got towed. We had just gotten to the property, and we took our belongings upstairs to unpack a little. About 20 minutes to a half hour later, I went downstairs to put the parking pass in the car to find that our car was gone. Initially thought maybe it had been stolen, but after a call to the police and then the towing company, we found out that Coastal Towing (Coastline Body Shop) had towed our car. I immediately contacted the rental agency we rented from to be told it had nothing to do with them, and it was not their responsibility. They agreed to contact the HOA and get back to me....which they never did. We also never heard from the HOA or the owner. Over the course of the week, we spoke to two other families that had the same thing happen to them....one of them had a baby, and all the babies things were still in the car. So obviously if this happened to 3 of us within a few days, it's a common practice there. Once the car is gone, no one involved with the property cares, and your only choice is to pay to get your car back. Moral of the story....have someone stay in the car until you go upstairs and get your parking pass. This is a predatory towing company that is preying on vacationers, and no one cares. So I can't say the room was terrible, but the experience certainly was.
Stayed 10 nights in Sep 2026