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"Very helpful staff"

"Nice convenient areas but the cottages a little too old, need upgrade"

"We had a lovely stay at the Karuizawa Marriott Hotel. The room was neat and tidy, and we especially appreciated the wooden flooring, which gave the space a warm and clean feel. It was spacious enough for a family with kids, making it very comfortable for us. The onsen facilities were also excellent, adding a relaxing touch to our stay. Overall, a very positive experience and a hotel we’d happily return to."

"Everything was great "

"Nice room, great service, amazing breakfast"

"This new hotel is absolutely gorgeous! The amenities make your stay comfortable, relaxing, and cozy. The onsen has a lovely view. Restaurant breakfast was delicious with a wide variety of options. The rooms have been thoughtfully designed. Staff are friendly, helpful, and provide service that was above & beyond. We’re already looking forward to visiting again! "

"Room was comfortable. Location was great. "

"Friendly check-in, large clean room with comfortable beds. Good bathroom with nice toiletries. Excellent breakfast. Would highly recommend."

"I had a wonderful stay at Urakusatsu Tou in Kusatsu, Japan. The hotel is very clean, and the room was spacious and comfortable. The staff were friendly and welcoming, and the check-in process was smooth and efficient. The onsen was well-maintained, offering a peaceful and relaxing environment — a perfect way to unwind after exploring Kusatsu. Highly recommend this hotel for anyone visiting the area!"