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"This is a hybrid between a Japanese style and western style hotel. You have to take your shoes off to approach the reception and to go up to your room, but then have the conundrum of how to roll your luggage up the ramp to reception (which starts from beyond the shoes off area), could have done without it when I arrived tired after my journey. Staff very friendly and speak English. The room was comfortable and I liked the onsen which I used twice. The breakfast buffet was very good."

"We very much enjoyed this hotel with a nice onsen facilities and included buffet dinner and breakfast with lots of food options. Clean, modern tatami room. Most guests are Japanese families and couples "

"Big hotel.. convenient for walking near the river. Must choose new building the newly renovated one"

"Great experience . Shared bathrooms were absolutely no issue. So clean and comfortable "

"The location for this property in the mountains is absolutely stunning. We drove up and found it easily. The room was such a delight. It was well looked after the beds were very comfortable. The view was amazing. There was a lovely coffee lounge with a beautiful view which we didn’t use, but was well equipped. We were lucky enough to use the fly on. Both of our dinners and breakfast was absolutely delicious. It was an amazing experience with the thoughtful presentation with so many Japanese style dishes. We really enjoyed the dining room which made it feel like your own private room. The staff were all really friendly and spoke English. The menu is on the two nights were different so we got to sample so much different food which was beautifully prepared."

"Beautiful authentic stay The hotel is a little old fashioned but still beautiful and the views are spectacular. The onsen public bath was really good too - spacious , clean and relaxing. My whole Emily is reallly happy "

"The room is huge and breakfast and dinner are good, variety of food provided. I enjoyed the hot spring very much."

"There's staff to welcome and orientate us upon arrival. And since it's a large hotel with 3 buildings, the staff briefed us and walked us to the building where our room was. Nice breakfast and we have 3 onsens to choose from! It's also conveniently located within walking distance or a short drive to the main sights at Gero. "

"parking and nice location "