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Sarova Panafric Hotel, Nairobi Upper Hill

4.0 star property
Travelers sip cocktails by the pool or rejuvenate with aromatherapy treatments in garden surroundings at this welcoming Nairobi retreat

Choose dates to view prices

Sarova Panafric Hotel captures Nairobi's warm hospitality with its inviting outdoor pool and restorative spa services. Guests shop without leaving the property, dine at either of two restaurants, and enjoy WiFi access directly from their rooms.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Studio Suite

Studio Suite | Premium bedding, memory foam beds, in-room safe, individually decorated

Studio Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Queen Room - Premier

Executive Queen Room - Premier | View from room

Executive Queen Room - Premier

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
  • 39 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Suite

Premium bedding, memory foam beds, in-room safe, individually decorated

Signature Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panafric Room

Premium bedding, memory foam beds, in-room safe, individually decorated

Panafric Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
Renovated in 2022
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panafric Deluxe Queen Room

Panafric Deluxe Queen Room | Premium bedding, memory foam beds, in-room safe, individually decorated

Panafric Deluxe Queen Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Queen Room

Premium bedding, memory foam beds, in-room safe, individually decorated

Executive Queen Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panafric Deluxe Twin Room

Premium bedding, memory foam beds, in-room safe, individually decorated

Panafric Deluxe Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Panafric Twin Room

Premium bedding, memory foam beds, in-room safe, individually decorated

Panafric Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
Renovated in 2022
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Kilimani, a neighborhood in Nairobi, Sarova Panafric Hotel, Nairobi Upper Hill is in the suburbs and near the airport. The area's natural beauty can be seen at Uhuru Park and Nairobi National Park, while Nairobi Gallery and Nairobi National Museum are cultural highlights. Kenyatta International Convention Centre and Yaya Centre are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Nairobi travel guide
Map
Junction of Kenyatta Ave and Valley Rd., Nairobi, Nairobi County, 00100

What's nearby

  • In my opinion the best hotel in Nairobi, its cozy and welcomming.
    University of Nairobi
    15 min walk - 1.3 km
  • Nairobi Landmarks, Kenya
    Kenyatta International Convention Centre
    18 min walk - 1.6 km
  • Uhuru Park
    5 min walk - 0.5 km
  • Central Park
    7 min walk - 0.6 km
  • Nairobi Hospital
    13 min walk - 1.2 km

Getting around

  • Syokimau Station
    26 min drive
  • Nairobi (WIL-Wilson)
    11 min drive

Restaurants

  • The Serena Nairobi Hotel
    7 min walk
  • Bricklayers Arms
    7 min walk
  • Lava Latte
    3 min drive
  • Alan Bobbes Bistro
    16 min walk
  • Newlife Vegetarian Dishes
    10 min walk

About this property

Sarova Panafric Hotel, Nairobi Upper Hill

Hotel remodeled in 2022 and located near Uhuru Park
Located close to Nairobi Gallery and Kenyatta International Convention Centre, Sarova Panafric Hotel, Nairobi Upper Hill provides an airport shuttle, a poolside bar, and shopping on site. Indulge in a body scrub, aromatherapy, and a manicure/pedicure at the onsite spa. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool along with pool umbrellas
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), massage treatment rooms, and luggage storage
  • 6 meeting rooms, a 24-hour front desk, and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 176 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and bidets
  • LED TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 2,325 square feet of conference space
  • 24-hour business center
  • 6 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Built in 1969
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - January 2022

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from January 29 2026 to April 30 2026 (completion date subject to change). The following areas are affected:
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per person (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (from 4 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Panafric
Panafric Sarova
Sarova Panafric
Sarova Panafric Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Sarova Panafric
Sarova Panafric Hotel Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Hotel Hotel Nairobi

Frequently asked questions

Does Sarova Panafric Hotel, Nairobi Upper Hill have a pool?

Yes, this property has an outdoor pool.

Is Sarova Panafric Hotel, Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Sarova Panafric Hotel, Nairobi Upper Hill?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Sarova Panafric Hotel, Nairobi Upper Hill?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Sarova Panafric Hotel, Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per person applies.

Where is Sarova Panafric Hotel, Nairobi Upper Hill located?

Located in Kilimani, this spa hotel is within a 15-minute walk of Uhuru Park and Nairobi Gallery. Kenyatta International Convention Centre and Nairobi National Museum are also within 2 mi (3 km).

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Reviews

Sarova Panafric Hotel, Nairobi Upper Hill Reviews

8.6

Excellent

9.0

Cleanliness

7.6

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 209 out of 457 reviews
Rating 8 - Good. 173 out of 457 reviews
Rating 6 - Okay. 50 out of 457 reviews
Rating 4 - Poor. 17 out of 457 reviews
Rating 2 - Terrible. 8 out of 457 reviews

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff at the Sarova Panafric Hotel absolutely wonderful. They helped us through loss of luggage from the flight, planning our stay activities and helping with transportation around the city. We have considered this place special to the success of our visit to Nairobi.
Stayed 3 nights in Jan 2026

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Lovely hotel and kind staff
Stayed 4 nights in Oct 2025

10/10 Excellent

Takafumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs gave a good service with kindness. Accommodation was very clean.
Stayed 5 nights in Sep 2025

8/10 Good

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kenneth

Excellent guest services, very clean
Stayed 1 night in Feb 2025

10/10 Excellent

zohrab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gym and excellent breakfast buffet! The staff are very courteous and friendly
Stayed 2 nights in Mar 2025

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort

Best hotel in Nairobi

Fantastic hotel in the center of Nairobi. Unbelievable service, marvelous stuff, great food and well organised.
Stayed 9 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Amenities
We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff and excellent food!!
Stayed 4 nights in Aug 2023

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Great location. Good restaurant
Stayed 1 night in Nov 2024

10/10 Excellent

Tamas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, beautiful environment, super clean with good kitchen and spa and gym and many other things
Stayed 4 nights in Sep 2024

10/10 Excellent

GIBSON

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and tasty food Will definitely be coming back for more
Stayed 4 nights in Oct 2023

10/10 Excellent

Tacoma R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here ! Mr James , Mr Bentley and Ms Anna always make you feel like coming home when you arrive ! The food and staff are amazing- the spa is a must !
Stayed 1 night in Nov 2024

10/10 Excellent

Martyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very customer oriented. Martyne from Canada
Stayed 1 night in Feb 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

absolute gem in Nairobi

Great hotel, friendly staff who are willing to go out of their way to help, clean, comfortable and the food is fantastic with such a wide array of choices at what is at most hotels, a boring breakfast - not at this one.
Stayed 3 nights in Sep 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are off the charts great!
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were just fantastic people and very patient. The rooms were very clean plus the housekeeping staff do not hesitate to help when asked. The guest services team at the restaurant are just fabulous. Making my 18 year old daughter's birthday a very special day to remember. Thank you all at Sarova Panafric.
Stayed 5 nights in Feb 2025

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. The room was clean and the air-conditioning was working and room services was great too. The only disappointment was food. We were served with meat (beef) that was rotten. But, the kitchen department asked for apology and we appreciated their apology & explanations. They handled it in a very professional. Otherwise overall everything was excellent.
Stayed 4 nights in May 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, professional and accommodating. The spa treatments are world class and the pool area very peaceful and relaxing. Security is tight which has been comforting with the recent riots in Nairobi
Stayed 1 night in Jun 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most incredible staff anywhere. Friendly knowledgeable and always ready to help!
Stayed 5 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite convenient part of Nairobi for basing yourself if you have meetings around the city. Immediate area is not great. Hotel is good value for money, staff extremely proactive, helpful and friendly. Thank you.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and I love the French showers. I used the spa facilities and had a massage. Was relaxing after arriving from my flight.
Stayed 2 nights in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service
The best thing about the Sarova is the staff. Everyone eager to help you and welcome you. The spa treatments were wonderful with Pamela and Caroline. Kelvin was the best waiter and Stanley handled a large group well. Our main problem was the lobby only holds 10 people so there isn’t a place to hold meetings. Fortunately the weather was good and we met outside at the poolside restaurant.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with Great Staff

I had an amazing stay here. The staff were top notch and extremely helpful during our entire stay. I had a few issues with my initial room that I was given at check in, and when I brought them up to the onsite manager, he quickly went out of his way to change my room. ALL of the staff I interacted with were fantastic. From the front desk, to the restaurant staff, to housekeeping, everyone went above and beyond. The rooms were great and very comfortable. Even the room I changed from was great. The main issue I had was with the balcony door. It had a large gap that could let bugs inside. Because I could not get the yellow fever vaccine, I was terrifed of mosquitos coming in. As I stated earlier, the manager changed our room without any issue and the new room was perfect. I would reccommend this hotel to anyone going to Nairobi.
Stayed 8 nights in Mar 2025

6/10 Okay

Sune

Liked: Cleanliness, room comfort

Slow incheck !!

Ok Hotel But our check-in was sooooo slow. Took nearly 1 hour. Not acceptable !! I also Booked two room extra for my friends. I ask for the same price as I pay for my rom insted of go out and reserve over hotels.com. But I have to pay more.. I have been at this Hotel before and it was good. I also visit Sarova Stanley and there was the service excellent. So What happens at Panafric Sarova???? New management or? You have to something with your service
Stayed 2 nights in May 2024