8/10 جيد
Paul
مسافر برفقة شريك
22 أبريل 2026
عناصر نالت الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Overall we had a nice stay. Spacious room with large bathroom. Had signed up for an ocean view king with a balcony … which we had. But you had to be standing to see the water from both due to high windows in the bedroom and a wall around the deck. Oftentimes long waits at the front desk and mixed messages depending on who you spoke with. Our daughter, son-in-law, and 5 and 7 year olds visited the hotel from their cruise ship one day, which happened to a coincidence. A day ahead I asked the front desk what the charge would be, as we knew the hotel charges for non-registered guests to use their beach and pool. We were told that there would not be a charge for us because we were staying at the property and guest passes would be issued for them. The morning before their arrival, I went to the front desk to pick up these passes and was told by the associate on duty that this was an error and that I would be charged. I was then directed to the woman at the gift shop who would take care of these passes. She indicated that children under 12 years old would be free. She then proceeded to take me and three other people out to a small office by the beach to have the person there handle the billing for the passes. I understood, of course, that the hotel must control use of their beach facilities due to the number of cruise ships arriving daily at the nearby docks. I ended up paying for two adults and two children. A disappointing mess for certain. Food and service very good overall.
Paul
أقام 7 ليالٍ في شهر أبريل عام 2026
