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Top Neubois Hotel Reviews

MOXY Rust

8/10 Good

"We recently stayed here for 3 nights. Overall, the hotel itself is nice and comfortable, but the housekeeping service was a major disappointment. Upon check-in, we explicitly requested daily room cleaning and fresh towels for our entire stay. However, during 2 out of the 3 nights, our room was completely ignored—no clean towels and no service at all. When we raised the issue after the first day, the front desk claimed it wasn't noted in their system. To their credit, they apologized and compensated us with 4 complimentary drink vouchers, which we appreciated. Unfortunately, the exact same thing happened after the second day. Once again, our room wasn't cleaned, and when we spoke to the staff, they used the exact same excuse—that it wasn't recorded in the system. This time, however, no compensation or real solution was offered. It’s a shame because the hotel has great potential, but basic communication and housekeeping consistency definitely need improvement."