"There was a problem with the check in, because I thought the entrance was on the other side of the house, so I had to wait a bit until I received the right information from the host. Besides that, everything was good and the apartment was nice and clean. I enjoyed staying there for a couple of nights."

"Perfekt"

"There were several issues. To resolve these, one has to communicate by email with the "Support Team". There is no on-site reception or support staff. Almost every time with over 30 emails, the response came from a different person who paid no attention to the earlier emails. As a result, response was very slow (several days), or no response at all."

"Pros: Das Chalet war sehr gut ausgestattet, in schöner ruhiger Aussichtslage und durch den Blockhauscharakter urgemütlich. Wir haben uns dort sehr wohlgefühlt. Cons: Die Kommunikation war durch die unterschiedlichen Kanäle nicht kundenfreundlich. Gebucht wurde über ferienwohnungen.de und deren App installiert. Mehrere Aufforderungen zur Eingabe der persönlichen Daten kamen dann von holidu, aber keine Bestätigung, ob die Daten auch beim Gastgeber angekommen sind. Diesen habe ich einmal per Email...