Find Family Hotels in Neuss

"Friendly and helpful staff. Made stay very pleasant "

"This is a lovely hotel with high quality staff and amenities "

"Clean and modern room with very nice and spacious shower and bath!"

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"Checked in the first night and room given was not cleaned. Was left dirty from previous resident. Was offered a minor upgrade though "

"Bezpłatny parking, bardzo dobre i urozmaicone śniadanie. W pokoju brak klimatyzacji, od strony ulicy hałas mimo zamkniętego okna. Bezpłatna woda w pokoju, czajnik, kawa/herbata."

"Tolles Hotel mit Rheinblick, modernen Zimmern (das Bad ist leicht in die Jahre gekommen), tollem Personal und reichhaltigem Frühstück."

"Absolutely perfect location for karneval. Close to everything you need to have a good time. Great restaurants and bars nearby, transit is 30 seconds outside the hotel, can't ask for a better spot. And the rooms are HUGE for Europe. Our one issue was the room was extremely dusty and the pillows were basically non existent, but small price to pay for the location. "

"I have stayed at the Dorint multiple times in the past and have always looked forward to returning, which makes this experience particularly disappointing. Upon check-in, I was assisted by Corinna Submann, and the interaction was unprofessional and unwelcoming. I felt as though I was being accused of attempting to underpay for my room due to the reservation showing one person. Prior to arrival, I had messaged the hotel indicating that there would be two guests and that I required two beds. The room I was initially assigned was a superior room with only one bed. As I was traveling with a coworker, this was not acceptable. I returned to the front desk and was downgraded to a smaller room with two beds. The interaction at the desk during this exchange was again unfriendly. I had booked and paid for what I understood to be a higher-category room and requested a credit to reflect the downgrade and the fact that the room did not meet the expectations of my reservation. I was told this was not possible and that it was Expedia’s responsibility. After spending several hours communicating with Expedia, they informed me that any refund or adjustment was the hotel’s responsibility. No resolution was offered. In addition to the room issues, several aspects of the hotel were below the standard I expect from a four-star property: - The main entrance door was not functioning. - Lobby furniture had been removed. - Tiles in common areas were cracked and in poor condition. "