Apartments in New Providence Island

"Very clean friendly staff food is ok!"

"Property was very nice. Great amenities. Lots of choices and opportunities to have fun. Did not enjoy several interactions with staff. "

"The front desk was amazing didnt get her name :( she helped us check in and out. Free breakfast and free access to Atlantis 10/10 restaurants and shops all over. Affordable price well worth the stay 👌 "

"Well maintained and clean. Courteous and helpful staff"

"We did not go to the spa. The pool was nice."

"Hotel sells day passes to cruise ships since it is the closest to ships, no beach or pool lounges left for hotel guests by late morning. Need to get lounge early in AM. After spending $3,000 for 5 nights, asked for 11:30 checkout, 30 minutes late, they wanted $50! Front desk employees seem inmature, didn’t even pull up my account "

"Breakfast"

"Hello, I am writing to express my disappointment regarding my recent stay at your property and to request appropriate compensation for the issues I experienced with my reservation. I had specifically booked a room with two queen beds to accommodate myself and my two sons. Upon arrival, I was initially given a room with only one bed. After bringing this to your staff’s attention, I was reassigned to a different room in another tower. Unfortunately, upon entering that room, we discovered that the carpet was wet, making it unsuitable for use. I then had to return مرة again to the front desk, where I was reassigned back to the original room with only one bed. As a result, one of my sons was forced to sleep on a rollaway bed. This was not the experience I expected, especially considering the amount I paid for our stay and the importance of this family vacation. Seeing my son sleep uncomfortably on a rollaway bed was both unacceptable and disheartening. I believe this situation warrants compensation, as the accommodations provided did not match what was originally booked and paid for. I would appreciate your prompt attention to this matter and a fair resolution regarding compensation for the inconvenience and diminished experience. Thank you for your time and understanding. I look forward to your response. "

"PROS: great location, beautiful beaches, many restaurants on site, MOST of the staff were friendly, easy to get to the other Atlantis hotels CONS: one beach staff literally took our umbrella from our lounger that we got up early to grab to give to another patron because she complained about not having one (because she came to the beach late) - obviously this would not be a problem if they had enough umbrella loungers! But there were so little of them and half of them were broken; WE WERE LAYING IT IN WHILE HE TOOK IT and ignored our protests. The check out staff was so short when I asked if the large deposit they took during check in was applied to the total balance that we owed during check out; she spoke to us like we were idiots. The spa. If you are renovating then perhaps don’t be open for business because you don’t know this until you show up and it is not in the spa area and you have zero spa amenities; it was like a doctor’s office. The sulfur smell and taste in the water…drinking water, washing & bathing water. "