Find all hotels by One&Only Resorts in Paradise Island

"The only thing we did not like is that they have 1 outside hot tub for 14 pools, and 3 of the 9 days it was either not hot enough ( slight warm to cold) or the water level was so low and not hot and telling management did not do any good. When ever I complained I was told they would send someone but nobody came after repeated calls. Also at the Mayan Temple the Serpent Slide was down 4 days out of our 9 day stay and at the Power Tower almost everyday 2 of the 4 slides were closed. It seems to me if you have 8 adult slides why cant you keep them all up and working every day since we are paying $800 for a suite but only enjoying 5 out of 8 slides daily. I will say the mile long rapid ride was working everyday and was a real blast. The staff at the buffet was great as was most of the inside staff, however some of the outside staff would not look at you if you asked a question and seemed not interested in their job while others were fine."

"Staff was not friendly "

"We loved every part about the pool and amenities "

"The hotel is very nice but has some issues that are not acceptable at this price point. The rooms are clean but could use some upgrades. The bathroom had cracked tiles, sink that drained very slow, one of the sinks didn’t dispense cold water, etc. The staff is extremely friendly and accommodating and the ocean front views are breath taking. We did have some issues with our door not locking and unlocking upon arrival and the hotel also forgot to pick us up after one of the tours we booked through them. The food is ok. For this price we were expecting more. "

"Great view of the water. Staff is very friendly and accommodating. "

"The staff and facility were top notch. Our room was perfect and the pool and beach areas were beautiful. There were plenty of food options but the 10% VAT and forced 15% gratuity even on a simple coke purchase was excessive. "

"Rooms are dated and smell "

"Amazing "

"There's a problem with the housekeeping. They were supposed to clean our room every day. We complained about it several times, but they never did it, until the last day, when they did the bed, but nothing more. It was really disappointing."