رحلات استجمام في New York County من من AED 5,465

Three of us stayed in a room and paid extra for 3 people and a pull out coach. The coach did not open all the way. We got in late and dealt with it. We told the customer service department who we also sent pictures to. She had us register a complaint with corporate customer service. They basically said it was not true (see pictures below) and that we didn't say anything at the hotel, again, which is not true. The hotel is nice, great location and a nice breakfast, but disappointed in the lack of attention to our situation. We paid extra for nothing. Will never say here again.

Room was very clean, fridge was stocked everyday and friendly staff.

Our servis was excellent. Maria is the best staff, so helpfully and really nice so I could take she with me home 😊

Small rooms which are typical of NYC. Great location in upper west side. Comfortable and quiet rooms.