"Very helpful staff"

"We had an excellent stay at Hilton Times Square. The staff were incredibly friendly, professional, and always willing to help with a smile. The location is perfect—just a short walk from Times Square and close to many attractions, restaurants, and subway stations. Housekeeping was outstanding, and our room was always clean and well-maintained. The hotel is comfortable, quiet, and made our trip even more enjoyable. I highly recommend this hotel to anyone visiting New York. We will definitely...

"This was a perfect place for us to stay during our super short trip! Staff was terrific, room was great, location great! Would def stay here again."

"The room and common areas were in excellent condition, but they should be for the very high price. On two of the four nights, our keys didn't work, and we had to return to the front desk for replacements. They didn't email me a copy of the folio, so I had to call and ask them to send it to me, and when I got it I discovered that I was overcharged. I called the hotel accounting department and got voicemail, left a message and no one has called me back. It's been two days. I like this hotel but...