"There was no hot or cold water at the hotel from midnight until 5 a.m. We arrived at 12:30 a.m., so we couldn't use the toilet or take a shower. Upon arrival, we discovered that the staff had lost our reservation. Furthermore, although the hotel is located on the airport grounds, there is no direct pedestrian walkway from the terminal—we had to take a shuttle. But if you're going to take a shuttle anyway, you could just as well go to any other hotel that costs half the price. We are very...