Find Hotel with a Concierge in Ngong

"I have stayed here a few times before. Unfortunately breakfast did not meet expectations this morning - there was a wait for my omelette (not too worried about that) but when it arrived it contained eggshell, not pleasant. Up at the pool this morning there is a chimney and I was covered in small pieces of ash coming from the chimney The staff are great and cannot do enough for you except for the check-in staff who are most unhelpful"

"👍👍👍"

"Great customer service"

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "

"Everything is amazing ,the staff ,the food at the bar on the terrace was perfect . Of course the location as well was good ."

"Lovely hotel, room is spacious & clean. Staff are extremely friendly and accommodating. Feel very safe with the security at the hotel. Spa is amazing, pool area is wonderful and the pool is just the right temperature. Breakfast is delicious with lots of choice including custom made eggs to order. Vast variety of juices and fruit. Coffee is exceptionally delicious. Food in the Arabic restaurant is also very tasty. Love this hotel, can’t say enough good things! "