Find Hotel with a Concierge in Ngongotaha

Good location, very clean room and very friendly staff. I highly recommend.

My fiancé and I absolutely loved the black swan hotel!! Such a relaxing environment to unwind after a busy travel day or activities around Rotorua. Would 1000% recommend!

Our check-in felt a bit awkward—we were told many (many) times how the property and views are “quite stunning” as we were shown around. Everything else was very nice. Room had a great view, and we really liked the breakfast (and breakfast staff). Parking on the hill was tricky!

People in the hotel was very nice. Hotel is located in the town centre. You can go to bus centre, shopping streets, several sightseeing places within 30 min walking distance. No glass/cup in the washing room probably due to New Zealand custom. We took a glass out of 3 glasses from kitchin. Next day, only 2 cups remain in the kitchin. Next day only 1 glass remaind in the kitchin. We claimed this when check-out. They explained us that maid puts glasses in the dish washer in the kitchin...

Waterfront BnB with free kayaking and tennis. 10 minutes drive to city center which is nice as it keeps you out of the sulfur smell but still close to everything. Hosts are very nice. Multiple delivery services can be used for dinner.

We had a nice stay. Very convenient. Clean room. Comfy bed, the most comfortable of our stay in NZ! Balcony room was updated. The smells was pretty bad outside so didn't use the balcony but i wanted a nicer room so it was worth it. The a/c would turn off in the middle of the evening on us. The entire hotel staff is so kind and helpful. Walkable to everything in town.

Really helpful owners on site, convenient location for what we wanted to see. Clean cute place. Not much in the way of restaurants around, 2 options with funky hours in the office season, but good food when open. VERY small town.

Great experience considering most were not in New Zealand. The attention to detail really shows. Is it a perfect place? No, but they do what they can with what they have. I was very satisfied with the room, staff and everything about the property.

R

Dave and Shami are wonderful hosts at this bed and breakfast in a quiet neighborhood in the hills above Rotorua. Delicious breakfast too!

I had a room where 3 of the 5 walls were full windows to the walkway to all the rooms. This gave a lot of light and good views, but also meant anyone could see into the room, so I mostly just shut all the curtains the whole time. Parking was very good, and the room was very large. Shower in bathroom was set up as a jacuzzi-shower, so there wasn't walls keeping the water in the tub very well. Staff was friendly and provided amenities even upon late arrival

Very nice room, easy parking and nice location.

Very functional and well maintained property. Super convenient location and well stocked with all the essentials needed for a family of four!

Very close to eateries, touristic attractions and lake. I highly recommend it!

We only had a one night stay so not a ton of time but we had a nice walk up and down the lake. Enjoyed the spa area which was nice.

Heaven on Earth! This little place is incredible, so close to Rotorua and all there is to do there. The lake front view, dining, quiet atmosphere make this place GREAT for a couple's getaway. The room was a little small, but very comfortable and the view of the lake from the bed or the tub can't be beat! My only regret is we didn't stay longer.

Nice stay!