My 3 girlfriends and I had a relaxing time at this home. It was very spacious and had most amenities (no toaster & only a Nespresso-no coffee maker.
When we arrived Friday evening, we had no issues entering the home using the code provided. We did, however, have issues getting back in on Sat afternoon after a day of visiting wineries and shopping. We had great difficulty getting in touch with the owner. I tried calling, texting, and messaging through VRBO app. I also called customer service of VRBO; they had the same phone number and no answer when they tried. They were not able to help any further.
When Evelyn returned my call a couple of hours later, I learned that she was busy. I understand...it was Canada Day! What I did have a problem with was that there was no emergency phone number as a back-up. We were 4 women who were tired, hungry, and needing to use the washroom! We ended up leaving and going to a restaurant for dinner (added expense that we did not anticipate; we had plenty of food in the house but did not have access to it) and to use the facilities. Evelyn said she would drive from Toronto to Niagara Falls to help us get inside which would take 1.5 hours "if traffic was good." Long story short, Evelyn's daughter ended up meeting us at the house and used the garage code to let us inside. We're not sure why Evelyn didn't just give us the code - would have saved us hours of wasted time and extra money! Overall, we had a lovely time.