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"The hotel was clean and the staff was friendly. It is also close to all of the touristy sites. The elevators were very, very slow and breakfast was quite busy. One morning, although there were 3 coffee machines and a barrista stand, none of them were working. Only regular coffee was available. "

"Outdated rooms, over sold our room , had to change mid way through which was inconvenient "

"Great location! Close to station and wangfujing shopping area. Very clean, and good view from our window, great size room too ! The only downside was, need more staff that speak better English! The only people that speak good English was the reception. Breakfast was good for me but there’s no English breakfast for my British husband. Big bed but a bit too hard for us, and aircon need to be colder."

"Breakfast buffet was great. There was a wide variety of items to choose from (way too much options lol). The room was nice and spacious. Quick shuttle service definitely recommend"

"Hotel is extremely dated."

"Great location of the hotel with all amenities close by. Big enough size bedroom and spotless. Above all the staff were great and Riley is helpful."

"We visited the hotel during a busy period and getting in required going through security. It was a fairly quick process however. We also had an issue with housekeeping not doing a great job making up our room. The bed would be lumpy and on one occasion it was made over a bathrobe instead of moving the bathrobe to make the bed. I told Tom the front desk staff and they were great. They really tried to rectify the situation and make sure we were happy/comfortable even though it really wasn’t their fault."

"The customer service from hotel staff at all levels (from the concierge, bell boy, check in staff, daily cleaners) was exceptional. The rooms were clean and modern and location was very central to everything. The Forbidden City (aka Palace Museum) and Tiannamen square was only a 10 minute walk away and Wangfujing pedestrian road was just on the other side of the APM mall across the street from the hotel with several metro station as options if metro is your preferred transport. Our stay would have recieved the full 5 stars had it not been for the sewage smell that we waft in the main area of the room every so often from the bathroom but this isn't the fault of the hotel but rather an infrastructure issue from the city's contruction as you will get that smell every so often when you walk past sewage drains in the city. The buffet option was excellent with a wide variety of food ranges from chinese food to western food options which was appreciated after 3 weeks of travel in China. Would definitely stay here again for the location, customer service levels and buffet option. "