"Service was terrible. Room "

"The staff are great, friendly but they are lacking in the cleaning, my friends room and my room had bed bugs. After reporting they changed our room but if we didn’t had a picture to proof it they would kept us on the same room. "

"Tried to cancel the trip after the hurricane and hotel originally said they would and then changed their mind . We came expecting it to be damaged and lower standards and for a $10,000 holiday I wasn’t impressed. Hotel smells horrendously of mold and our rooms were so full of mold we got chest infections. Confirmed by my doctor when I got home. Could see mold in the air con vents (photos taken). Hotel grounds themselves (like garden beds etc, not well kept ) Staff were unfriendly . Asking...