Find all hotels by Preferred in Northeastern Pennsylvania, PA

"Room was clean and comfortable. "

"The breakfast buffet could be better. Not enough option for hot food. "

"Shower wouldnt turn off, called front desk multiple times, multiple hangups by the staff, and was told a maintence man would be up. No one showed. After an hour of waiting they told us to come to the front desk. We packed up our stuff, drove to the front desk, where they didn't even apologize just took our key and reprogrammed it and said 212 (our new room, which ended up being right next to our old room - after packing up thr car to unpack it next door). To make things worse, they decided to fix the shower at 6:30am the following morning. Over 12 hours later (and the water was still running). Horrible experience. Plus we booked a smoking room with a scenic overlool of the city. There was no smoking room or a scenic city view!"

"Quick Review – The Swiftwater (Poconos) Overall, we had a very nice stay and were pleasantly surprised. The modern rooms were clean, the pool was warm, and the staff was friendly and accommodating throughout the trip. We booked the birthday package, which was a really nice touch. The room had balloons, a TV loop with a happy birthday message, champagne, cupcakes, and a complimentary breakfast included. It made the celebration feel special. One thing to note about the complimentary breakfast: there is a caveat. It only covers two meals and two drinks—anything beyond that is extra—so just make sure you understand the details beforehand. Traveler tip: ask the staff exactly what’s included when you check in so there are no surprises. The food at Olivet was excellent, but it is definitely fine dining, so expect higher prices. There are also good nearby alternatives if you want something more casual or affordable, like Poconos Brewing Company or even Sheetz. The only issue we ran into was that someone else’s dinner bill was accidentally added to our room. It was strange, but once we brought it to the staff’s attention they corrected it quickly. Overall, a great stay and I would definitely consider coming back."

"Room and grounds were clean. Family of 4 had a great 3 day stay. "

"Room was ok, there was a smoke stain above the fireplace, water stains on the ceiling and a brown water stain in the hot tub. It was enjoyable though you can feed the deer and play some games with your lover dinner Saturday night was delicious but not so much Sunday night! We didn’t use the pool but looked nice. We had fun on the hiking trail even though it’s was a little muddy and wet as the snow had just melted. Trivia games at spooners were fun! All in all the place definitely has a distinctive feel and look, it was a nice little get away for us. "

"The cleaning of the room was very bad, since I arrived you could see the dust and in the bathroom it is very bad the cleaning smelled of urine they don't vacuum the room the coffee maker was very dusty"

"Staff was excellent and clean room great spa.Had a great time looking forward to be back in summer vacation again. Food was fabulous and so are the staff."

"Not all staff was the friendliest amenities and facility could be updated. "