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"Not enough lifts for the size of the hotel. At busy time"

"Terrible! The hotel was looked when I came back to the hotel in the middle of the night so I was looked out for about 20 minutes before they let me in. Terrible! And my complain was ignored the day after when I checked out."

"Parking was a bit of challenge. Very full. We asked if we could get ticket validated and was toldyes at departure time. When we went back we were told to go pay at the machine. Expensive for a 1 night stay."

"Property is very convenient, front desk staff is little slow. "

"Excellent overall, though breakfast good but not international hotel standard. View over the Thames was superb and we shall certainly be staying there again."

"This play is fantastic is small but is really confortable. The stuff are so nice. I was so early and tired and for a little extra they let me checking early. "

"Nice breakfast "

"Room was clean, the staffs were very helpful and friendly. The breakfast was fabulous! It was one of three best in our travel experiences. However, the sink was not very well drained to cause cleaning the face impossible. Tried to fixed by ourselves but in vain. The design of the shape of the room was not effective. In addition, the use of restroom in the morning would significantly bother the others’ sleeping in the room from the lights and sounds."

"Broken electrical components in my room. Dangerous!!!! No working A/C or heating. Water either too hot scalding or too cold, inconsistent and annoying to take a shower. Never again!"