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Amazing staff and very clean

It’s away from the street but yet easy access to everything..

The staff was great. Nice beach and pool. Food was mostly pretty good

Took my son to El Cid for vacation and what a great time! Went fishing with one of the fishing fleets that El Cid offers at the hotel. 185lbs Marlin, 140 Sail Fish, and 4 Dorados (mahi mahi) the first 3 hours at sea. My son enjoyed every minute of relaxation by the pool and the cabanas at the beach. The price was so low and I would have paid double knowing how nice it was. I will be back!!

Been to Mazatlan 6 times now and have stayed here 4 of the times. I will always stay here because the staff is friendly and the views are amazing. Very clean property :)

The junior suite rooms were much better than i expected. high ceiling, mini kitchen, nice sized patio. Plenty of choice for food and drinks. The property is very far from activities however, taxis are fairly reasonable.

Bedboy Damian was great giving us advice of where to go and how to explore the town on a low budget. It has great staff and food am-zing and affordable at Los gustos del muchacho. If you want to eat good and have Banda playing I recommend el muchacho alegre and pata salada. Mazatlán 10/10 just make sure you use the green bus and you are good to travel around the safe tourism spots.

The location, and people and clean

Nuevo Hotel Muy bonitas habitaciones , restaurantes Ricos , instalaciones excelentes . Felicito a Jessica de recepción , Rosalia de la heladería , Gill de actividades , arturo mesero de Oceana y Arturo gerente de méralo y porto fino y Armando mesero de Meraki Súper profesionales los mejores , se ve que tienen mucha experiencia y ganas de trabajar , ustedes hicieron la gran diferencia de nuestra estancia

Never disappoints

The food was amazing. Staff was very helpful. The city of Mazatlán was overall a very entertaining and fun city.

Extremely comfortable stay, all the staff was really friendly! I will say there is not gym facility on site which was a bit annoying since we had to walk across the street and then some to the neighboring hotel to get the the gymnasium.

Loved the location, easy to walk to many restaurants, which were all good. Lunch at the bar was excellent - best shrimp cocktail I've had! Staff was friendly, were very helpful, even with the language barrier. Their English was better than our Spanish! Beautiful pool area, beach is right in front of you, so very convenient. Rooms were spacious (1 bdrm suite). Could have used drying towel for dishes, faceclothes in the bathroom area, more comfortable chairs. But these are just minor -...

We really liked that the Hotel was on the beach with a great view of the ocean. Not keen about the pressure of the sales people to see their timeshare pitch. It is very convenient to catch a ride or walk anywhere for meals or stay on property. Beautiful Pool.

The FULL buffet for breakfast, Lunch & dinner was stupendous. the STAFF was very helpful & thoughtful.

The kids had so much fun. Food was good. But I do recommend the food at La Gruta in El Cid Morro. The best bartender is Ramon.

Beautiful property and grounds with excellent services and welcoming staff. Some of the restaurant food was so-so but the events were excellent. All pools and outdoor areas were well maintained and clean. There was nothing that we needed that wasn't accomodated with grace and humor.