6/10 Okay
Robert, Southbank
Traveled with partner
1 Jun, 2024
Liked: Cleanliness, amenities
I booked the room for the proximity to Yosemite and the promise of a delicious breakfast.The website doesn’t mention is that the only access to the rooms is via steep stairs, a problem carrying heavy suitcases.The website talks about the immediacy of Yosemite, but does not cater to hikers or even casual visitors, since breakfast is not served until 8, after which the wait to get into the park is more than an hour.We were provided an alternative - a muffin, some yogurt and a banana - but it isn’t the same.The room itself was nice. Coffee was available. To say we felt "welcome", however, would be a stretch.We arrived and pulled into the driveway of what appeared to be a home built into the side of the hill.There was no sign for check-in or reception.We climbed the stairs, where we found the front door blocked by a food delivery left outside.We rang the bell, and a woman opened the door, indicated the food, and asked “Did you deliver this?”Then she said “you can’t park there.”I said that we were trying to check in, and she asked “What room are you in?”I said we had only just arrived. She said the information would be in the email.I had not received any email from the hotel since booking, and that didn’t contain any information about check-in.In fact, I tried the day before to contact the hotel about our arrival, but had not received any response.Eventually the woman–who never identified herself–was able to verify that we did in fact have a booking, and showed us to the room.
Robert
Stayed 1 night in May 2024